Dispatch Operations Specialist
2 days ago
We are looking for an experienced Dispatch Operations Specialist to join our team at Johnson Controls, Inc. This role offers a unique opportunity to work with a leading company in the security industry and develop your skills in dispatch operations.
Key Responsibilities
- Dispatch field engineers to customer locations, prioritizing tasks based on urgency and customer needs
- Manage job schedules using specialized software, ensuring timely completion and adherence to service standards
- Collaborate with engineering teams to resolve any issues that may arise during job execution
- Provide regular updates to customers, ensuring they are informed of job progress and expected completion times
- Develop and maintain strong relationships with customers, providing solutions and feedback for improvement
Requirements and Qualifications
- Previous experience in a customer-facing or operations role, preferably in a similar industry
- Strong planning, time management, and organizational skills with the ability to work under pressure
- Excellent communication and problem-solving skills, with the ability to adapt communication styles
- Conflict resolution skills and a proactive approach to handling customer escalations
- Ability to use multiple systems and applications simultaneously, with strong attention to detail
What We Offer
- Competitive salary range
- Paid holidays and sick pay
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts, cycle 2 work scheme, and discount on Johnson Controls security products
- Extensive product and on-the-job/cross-training opportunities with outstanding resources available
- An encouraging and collaborative team environment
- Career development through various career ladders
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
- Training on our company values
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