Contact Centre Educator

6 months ago


Manchester, United Kingdom North West Ambulance Service NHS Trust Full time

Are you passionate about education and training? Do you possess exceptional communication skills and a strong background in contact centre operations?

We are seeking a dedicated and motivated individual to join our education team as a Contact Centre Educator for Dispatch. This is a unique opportunity to contribute to the growth and development of our contact centre dispatch staff, ensuring they are equipped with the necessary skills to provide outstanding care.

We deliver training across the North west, and you will be required to deliver training at venues across the whole footprint of the Trust. As part of the wider Education & Learning Teams, you may also be involved in cross-functional learning activities.

You will predominantly work full time, Monday to Friday, however flexibility is required to deliver training and recruitment during unsocial hours and at weekends when required.

You will support the work of the Trust’s Education & Learning Teams in the delivery of dispatch education programmes, including the teaching of computer systems used within the contact centres to new staff. You will also support existing staff with updates and changes to systems, as well as supporting staff returning to work.

You will be responsible for the maintenance of training records; ensuring that training information is accurately and appropriately recorded.

You will currently work within a contact centre and have experience of using the designated contact centre hardware and software systems, including computer and telephone systems.

You will be dispatch trained and will have the ability to design and deliver training programmes to meet programme and student learning objectives, including theory, practical delivery, and assessment.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.



  • Manchester, United Kingdom North West Ambulance Service NHS Trust Full time

    Are you passionate about education and training? Do you possess exceptional communication skills and a strong background in contact centre operations? We are seeking a dedicated and motivated individual to join our education team as a Contact Centre Educator for Call Handling. This is a unique opportunity to contribute to the growth and development of our...


  • Manchester, United Kingdom Help Handz Child Contact Centre Full time

    This post is for a qualified social worker (or someone with similar qualifications or experience) to assess and manage risk in relation to child contact activities and support decision-making regarding child contact arrangements. - To coordinate and manage a team of sessional staff to ensure seamless service provision for families that utilize child contact...

  • Contact Centre Agent

    6 months ago


    Manchester, United Kingdom Richard Abson Group Full time

    **Role - Contact Centre Customer Advisor** **Location - Manchester** **Salary - £22,500 OTE £25,000** Richard Abson Group are assisting a main car dealership group in finding them a Customer Service Advisor for their contact centre. Your role will be to book customers vehicles in for service, maintenance, or repair work. You’ll be maintaining a good...


  • Manchester, United Kingdom CV-Library Full time

    Contact Centre Advisor Salary: £26,745 pa Location: Manchester - Agile Full time, Permanent 35 hours per week Closing Date: 4th Dec 2024 Interview Date: TBC We have a number of exciting positions available for Contact Centre Specialists within our Customer Resolution Centre We're looking for those who can deliver a brilliant customer...

  • Contact Centre Tutor

    9 hours ago


    Manchester, United Kingdom CV-Library Full time

    Trainee Development RoleWe are seeking an experienced Contact Centre Trainer to join our team as a Trainee Development Specialist, responsible for delivering accredited pre-employment qualifications in Contact Centre up to Levels 1 and 2 on a remote basis with occasional classroom-based delivery.This is an exciting opportunity for individuals who have...


  • Manchester, United Kingdom KM Education Recruitment Ltd Full time

    About UsKM Education Recruitment Ltd is a specialist UK-wide recruiter for the Skills and Employability sectors. We are dedicated to providing exceptional recruitment services to our clients and candidates alike.Job DescriptionWe are seeking a Career Development Specialist to deliver accredited pre-employment qualifications in Contact Centre operations up to...


  • Manchester, United Kingdom One Manchester Full time

    Full time, Permanent 35 hours per week Closing Date: 4th Dec 2024 Interview Date: TBC We have a number of exciting positions available for Contact Centre Specialists within our Customer Resolution Centre We're looking for those who can deliver a brilliant customer experience to all customers by resolving issues at the first point of contact....


  • Manchester, United Kingdom Manchester United Full time

    **Contact Centre Advisor** **Location: Old Trafford** **At Manchester United our aim is to Win the United Way - and the quality of our behind-the scenes team sets us apart from the competition.** **Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent...

  • Contact Centre Advisor

    5 months ago


    Manchester, United Kingdom Transform Healthcare Ltd Full time

    **Location: Pines Hospital** Here at Transform Healthcare Ltd we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We have an excellent opportunity for an...

  • Contact Centre Advisor

    6 months ago


    Manchester, United Kingdom Transform Healthcare Ltd Full time

    **Location: Pines Hospital** Here at Transform Healthcare Ltd we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We have an excellent opportunity for an...

  • Quality Controller

    6 months ago


    Manchester, United Kingdom Bridge of Hope Full time

    ** Job Title: Quality Controller (Contact Centre)** **Salary Range**: £27,500 - £30,000 per annum (pro-rata for contract) **Contract Duration**: 4-6 weeks **Key Responsibilities**: - Listen to recorded or live customer calls to assess agent performance and adherence to quality standards. - Evaluate calls based on predetermined criteria such as accuracy,...


  • Manchester, United Kingdom Manchester United Full time

    **Purpose**: The Supporter Services Centre provides Manchester United’s valued fans, members, season ticket holders, and prospective customers with support on all sales and service queries around ticketing, membership, hospitality, match day updates and more. As a Contact Centre Executive, you will be responsible for ensuring enquiries are handled in an...


  • Manchester, United Kingdom Freedom Finance Full time

    **ARE YOU LOOKING A NEW CHALLENGE, WORKING IN A GREAT ENVIRONMENT WITH GREAT PEOPLE, WHERE YOU CAN EARN A REALISTIC OTE OF £32,300 PER YEAR!** **ARE YOU OUR NEXT NUMBER 1 SALES REPRESENTATIVE? ARE YOU LOOKING FOR SOCIALBLE HOURS, EARLY FINISH ON A FRIDAY, BONUS INCENTIVES A COMPANY THAT REALLY VALUES THEIR EMPLOYEES COLLEAGUE ENGAGEMENTS?? IF SO, KEEP ON...


  • Manchester, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Manchester** **SALARY** **£27000 - £29000** **JOB TYPE** **Permanent** **REF** **AW2308-02_1690902651** **Contact Centre Team Leader** **Manchester City Centre** **Up to £29,000 + bonus (OTE £40,000+)** If you demonstrate strong, strategic leadership skills and are currently managing a high performing team yet your current...


  • Manchester, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Manchester** **SALARY** **£29000 - £35000** **JOB TYPE** **Permanent** **REF** **ZC1803-0723(5)_1689778764** **Contact Centre Team Leader X3** **£27,000 - £29,000 basic + monthly bonuses = £42,000 per year** We have a brand new opening for an experienced team leader, or senior looking to step up This is the chance for you to be...


  • Manchester, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Manchester** **SALARY** **£27000 - £29000** **JOB TYPE** **Permanent** **REF** **AW2402-05_1710175593** **Contact Centre Team Leader** **Up to £29,000 basic plus monthly bonus (OTE up to £60k)** **Manchester City Centre - 10 minute walk from MCC/Arndale** **Flexible start date (**Full time)** We have a brand-new opening for an...


  • Manchester, United Kingdom Simpson Millar LLP Full time

    **Contact Centre Team Manager** **Permanent** **Salary**: Up to £30,000 plus an on-target bonus**Location:* Manchester/Hybrid If your background is call centre or contact centre based and you’re ready for your next challenge, this could be THE role for you. We’re seeking an established Team Manager to join our team to help us go from good to great. As...


  • Manchester, United Kingdom Simpson Millar LLP Full time

    **Contact Centre Team Manager** **Contract**:12 months fixed term contract (maternity cover) **Salary**: Up to £30,000 plus an on-target bonus **Location**: Manchester/Hybrid If your background is call centre or contact centre based and you’re ready for your next challenge, this could be THE role for you. We’re seeking an established Team Manager to...


  • Manchester, United Kingdom CV-Library Full time

    Contact Centre Specialist Salary: £26,745 Location: Manchester - Agile Full Time, FTC 12 months 35 hours per a week Closing Date: 1st November 2024 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and...


  • Manchester, United Kingdom https:www.energyjobline.comsitemap Full time

    We are seeking an exceptional strategic Contact Centre Planning professional to join our growing team. The successful candidate will have a solid background in Contact Centre Planning and the tools associated, as well as experience in leading planning teams and stakeholder leadership skills. The role's responsibility will be to lead planning teams who are...