Contact Centre Training Professional
2 months ago
KM Education Recruitment Ltd is a specialist UK-wide recruiter for the Skills and Employability sectors. We are dedicated to providing exceptional recruitment services to our clients and candidates alike.
Job DescriptionWe are seeking a Career Development Specialist to deliver accredited pre-employment qualifications in Contact Centre operations up to Level 2, remotely with occasional classroom-based delivery. This is a fantastic opportunity for a motivated individual to join our team and make a real difference in the lives of our learners.
Key Responsibilities- Deliver high-quality training sessions to learners on a remote basis, with occasional classroom-based delivery
- Manage diaries efficiently to ensure timely assessments and reviews are conducted
- Embed essential skills such as Maths, English, and ICT into training programs
- Develop tailored workshops and adopt a personalized approach for learners requiring additional support
- Support, advise, and motivate learners to achieve their goals
- Teaching qualification at Level 3 or above (PTLLS/AET)
- Experience working within a Call/Contact Centre or Recruitment/Sales sector
- Comfort with online and group-based training delivery
- Full clean driving licence and own vehicle
- Flexibility with travel
The salary for this role is £30,000 plus bonus potential, making it an excellent opportunity for those looking to advance their careers in education and training.
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