Training Facilitator for Contact Centre Professionals

3 weeks ago


Manchester, United Kingdom This is an IT support group Full time
About This Opportunity

We are seeking an experienced training facilitator to join our team and help us deliver world-class training programs to our contact centre agents.

Key Responsibilities
  1. Develop and deliver training programs that enhance the skills and knowledge of our contact centre agents.
  2. Collaborate with our team to design and implement new training initiatives.
  3. Maintain accurate records of all training activities.
Requirements
  • Significant experience in training and coaching in a sales and customer service environment.
  • Proven track record of delivering high-quality training programs.
  • Strong communication and presentation skills.
  • Able to work independently and as part of a team.
What We Offer

We offer a competitive salary (£45,000 - £55,000 per annum), a comprehensive benefits package, and a supportive work environment.



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