Contact Centre Team Manager

4 weeks ago

Manchester, United Kingdom CV-Library Full time

Contact Centre Team Manager

Location: Manchester City Centre
Salary: £35k - £40k per annum, Dependant on Experience
Hours: 9 - 5, Monday to Friday - 35 hours per week

Full Time, Permanent role - On site

Are you a motivated professional who wants to further their career in a dynamic and evolving industry? We are working alongside an innovative growing repair network company who are looking for somebody to join their team and drive exceptional customer service

The Contact Centre Team Manager will receive amazing benefits

Day off for your birthday plus a gift
Free access to well-being and mental health support through Health Assured's Employee Assistance Programme
Company social events all paid for (sometimes including overnight stays)
Your child's first day of school off work
Dress down Friday every week
20% off conveyancing
No bank holiday working
Employee of the Month Scheme
Long service bonus
Extra holidays given for 100% attendance.Key Responsibilities of the Contact Centre Team Manager:

Provide guidance and support to customer service team colleagues, serving as the primary point of contact for support.
Ensure all team members have the necessary resources and knowledge to perform their tasks effectively.
Assist in overseeing case management processes and ensure compliance with established protocols.
Review the CRM system for missing data and ensure all records are up to date, working with staff to ensure data entry standards are met.
Ensure accurate documentation of project progress and outcomes.
Prepare and submit regular project reports to the Projects Manager.
Monitor staff attendance and timekeeping, addressing any discrepancies or concerns.
Help coordinate project activities and ensure alignment with organisational goals.
Facilitate effective communication within the team.The Key Requirements of the Contact Centre Team Manager:

Proven experience in a Team Leader role.
Ability to support and develop colleagues in their roles.
Service data analysis and solutions development capabilities.
An approachable and confident manner in engaging with clients, colleagues, and management.
Excellent and effective oral and written communication skills.
Strong computer skills, including Microsoft Office, using online forms, and capturing essential client information quickly, accurately, and with a high attention to detail.If you are interested in the role, and want to know more, please apply or contact us for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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