Contact Centre Team Leader
5 months ago
**Contact Centre Team Manager**
**Contract**:12 months fixed term contract (maternity cover)
**Salary**: Up to £30,000 plus an on-target bonus
**Location**: Manchester/Hybrid
If your background is call centre or contact centre based and you’re ready for your next challenge, this could be THE role for you. We’re seeking an established Team Manager to join our team to help us go from good to great.
As our contact centre continues to expand and evolve, the position will be fundamental in managing the team to ensure maximum efficiency combined with the highest level of customer service for our clients. We do things differently hereour team get the chance to really flex their skills and have a positive impact on our clients throughout their time with us. As the team manager, so will you.
**What does a typical day look like? **Operationally, you monitor and manage productivity, ensuring that the relevant contact strategies are followed, and any issues are either resolved or escalated. It is your job to ensure that all enquiries are properly managed, and clients are onboarded well. As a pillar of support to your team, you will manage the team, ensuring they are equipped and capable in their role. Work with the L&D team to monitor and review calls, providing feedback when required and identifying any additional training needs.
**What you’ll get from us**We reward you with regular weekday working hours, a basic salary of up to £30,000 plus bonus, and mapped progression opportunities to see your career develop. There's 26 days holiday (plus Bank Holidays), an employer contributed pension and access to our Rewards Gateway scheme which will help you make every day savings by choosing the options you want.
As a business, Simpson Millar LLP have flexible working opportunities and our hybrid office/WFH working pattern will see you working 3 days per week from the office (after completing your training) and 2 days working from home.
We also operate a dress down policy, we don't believe you have to be suited and booted to perform well in your role, so no need to splash out on new work clothes.
Our Culture is key for us, it drives us and makes us who we are. We’re lawyers who exist to help people with their legal needs today and to improve the way the law works for people in the future. We provide trusted expert legal advice, quickly and clearly, every time.
There is change going on within the legal industry and in our firm too, so we need people who are adaptable to this, who embrace change and see the opportunity. The future of our business is one that is technology and data driven, so we need people who have the mindset and technological expertise to grow with us. But most of all we need team players who will be willing to work with others, but are accountable for their own work, and who want to achieve great results for both our firm and especially our clients.
-
Contact Centre Team Leader
6 months ago
Manchester, United Kingdom Platinum Financial Recruitment Full time**LOCATION** **Manchester** **SALARY** **£27000 - £29000** **JOB TYPE** **Permanent** **REF** **AW2308-02_1690902651** **Contact Centre Team Leader** **Manchester City Centre** **Up to £29,000 + bonus (OTE £40,000+)** If you demonstrate strong, strategic leadership skills and are currently managing a high performing team yet your current...
-
Contact Centre Team Leader
5 months ago
Manchester, United Kingdom Platinum Financial Recruitment Full time**LOCATION** **Manchester** **SALARY** **£29000 - £35000** **JOB TYPE** **Permanent** **REF** **ZC1803-0723(5)_1689778764** **Contact Centre Team Leader X3** **£27,000 - £29,000 basic + monthly bonuses = £42,000 per year** We have a brand new opening for an experienced team leader, or senior looking to step up This is the chance for you to be...
-
Contact Centre Team Leader
6 months ago
Manchester, United Kingdom Platinum Financial Recruitment Full time**LOCATION** **Manchester** **SALARY** **£27000 - £29000** **JOB TYPE** **Permanent** **REF** **AW2402-05_1710175593** **Contact Centre Team Leader** **Up to £29,000 basic plus monthly bonus (OTE up to £60k)** **Manchester City Centre - 10 minute walk from MCC/Arndale** **Flexible start date (**Full time)** We have a brand-new opening for an...
-
Contact Centre Team Leader
5 months ago
Manchester, United Kingdom Simpson Millar LLP Full time**Contact Centre Team Manager** **Permanent** **Salary**: Up to £30,000 plus an on-target bonus**Location:* Manchester/Hybrid If your background is call centre or contact centre based and you’re ready for your next challenge, this could be THE role for you. We’re seeking an established Team Manager to join our team to help us go from good to great. As...
-
Contact Service Coordinator
5 months ago
Manchester, United Kingdom Help Handz Child Contact Centre Full timeThis post is for a qualified social worker (or someone with similar qualifications or experience) to assess and manage risk in relation to child contact activities and support decision-making regarding child contact arrangements. - To coordinate and manage a team of sessional staff to ensure seamless service provision for families that utilize child contact...
-
Quality Controller
5 months ago
Manchester, United Kingdom Bridge of Hope Full time** Job Title: Quality Controller (Contact Centre)** **Salary Range**: £27,500 - £30,000 per annum (pro-rata for contract) **Contract Duration**: 4-6 weeks **Key Responsibilities**: - Listen to recorded or live customer calls to assess agent performance and adherence to quality standards. - Evaluate calls based on predetermined criteria such as accuracy,...
-
Contact Centre Team Lead
2 weeks ago
Manchester, United Kingdom Raisin Full timeTeamWe are looking for an experienced Customer Service Team Lead to build and manage an internal team of 5-10 Customer Service agents, handling inbound calls, emails via Zendesk ticketing system and incoming post.As well as being the first line of support for our UK customers, your team is responsible for escalating complaints and technical issues to the...
-
Contact Centre Team Lead
2 weeks ago
Manchester, United Kingdom Raisin Full timeTeam We are looking for an experienced Customer Service Team Lead to build and manage an internal team of 5-10 Customer Service agents, handling inbound calls, emails via Zendesk ticketing system and incoming post. As well as being the first line of support for our UK customers, your team is responsible for escalating complaints and technical issues to the...
-
Contact Centre Team Lead
2 weeks ago
Manchester, United Kingdom Raisin Full timeTeam We are looking for an experienced Customer Service Team Lead to build and manage an internal team of 5-10 Customer Service agents, handling inbound calls, emails via Zendesk ticketing system and incoming post. As well as being the first line of support for our UK customers, your team is responsible for escalating complaints and technical issues to the...
-
Contact Centre Team Lead
2 weeks ago
Manchester, United Kingdom Raisin Full timeYour Responsibilities Leadership and Team Development Team Performance Management: Provide ongoing constructive feedback, coaching, and training to improve individual and team performance. Employee Engagement: Foster a positive work environment, promoting teamwork, and addressing any concerns to maintain high levels of employee engagement. ...
-
Contact Centre Advisor
3 days ago
Manchester, United Kingdom CV-Library Full timeContact Centre Advisor Salary: £26,745 pa Location: Manchester - Agile Full time, Permanent 35 hours per week Closing Date: 4th Dec 2024 Interview Date: TBC We have a number of exciting positions available for Contact Centre Specialists within our Customer Resolution Centre We're looking for those who can deliver a brilliant customer...
-
Contact Centre Team Lead
2 weeks ago
Manchester, United Kingdom Raisin GmbH Full timeTeamWe are looking for an experienced Customer Service Team Lead to build and manage an internal team of 5-10 Customer Service agents, handling inbound calls, emails via Zendesk ticketing system and incoming post.As well as being the first line of support for our UK customers, your team is responsible for escalating complaints and technical issues to the...
-
Assistant Contact Centre Manager
3 weeks ago
Manchester, United Kingdom Teleperformance Full timeJob Title: Assistant Operations Center Manager Department: Operations (Public Sector) Management Responsibility for: Team Leaders Travel Required: Yes - Infrequent Reports to: Operations Centre Manager Location: Site-Based Manchester Contract Type: TBC Job Summary / Overview The Assistant Operations Centre Manager (AOCM) is responsible for delivering high...
-
Assistant Contact Centre Manager
3 weeks ago
Manchester, United Kingdom Teleperformance Full timeJob Title:Assistant Operations Center Manager Department:Operations (Public Sector) Management Responsibility for:Team Leaders Travel Required: Yes - Infrequent Reports to: Operations Centre Manager Location:Site-Based Manchester Contract Type:TBC Job Summary / OverviewThe Assistant Operations Centre Manager (AOCM) is responsible for delivering high levels...
-
Contact Centre Executive
6 months ago
Manchester, United Kingdom Manchester United Full time**Contact Centre Advisor** **Location: Old Trafford** **At Manchester United our aim is to Win the United Way - and the quality of our behind-the scenes team sets us apart from the competition.** **Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent...
-
Contact Centre Advisor
3 days ago
Manchester, United Kingdom One Manchester Full timeFull time, Permanent 35 hours per week Closing Date: 4th Dec 2024 Interview Date: TBC We have a number of exciting positions available for Contact Centre Specialists within our Customer Resolution Centre We're looking for those who can deliver a brilliant customer experience to all customers by resolving issues at the first point of contact....
-
Guest Experience Team Leader
5 months ago
Manchester, United Kingdom LEGOLAND Discovery Centre Full time**Guest Experience Team Leader** LEGOLAND Discovery Centre Manchester Barton Square, The Trafford Centre Manchester, GREATER MANCHESTER, M17 8AS United Kingdom Come and be involved in the LEGO® magic by joining us as a Guest Experience Team Leader based in our LEGOLAND Discovery Centre, right next door to the Trafford Centre Manchester. **What we are...
-
Contact Centre Agent
5 months ago
Manchester, United Kingdom Richard Abson Group Full time**Role - Contact Centre Customer Advisor** **Location - Manchester** **Salary - £22,500 OTE £25,000** Richard Abson Group are assisting a main car dealership group in finding them a Customer Service Advisor for their contact centre. Your role will be to book customers vehicles in for service, maintenance, or repair work. You’ll be maintaining a good...
-
Contact Centre Advisor
5 months ago
Manchester, United Kingdom Transform Healthcare Ltd Full time**Location: Pines Hospital** Here at Transform Healthcare Ltd we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We have an excellent opportunity for an...
-
Contact Centre Advisor
6 months ago
Manchester, United Kingdom Transform Healthcare Ltd Full time**Location: Pines Hospital** Here at Transform Healthcare Ltd we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We have an excellent opportunity for an...
