Stock Operations Specialist

6 months ago

Manchester, United Kingdom Selfridges Full time

Job Introduction
A Bit About The Role

This is a critical role in helping Selfridges to exceed expectations and consistently maintain our world class standards through supporting and guiding the team. The Product Specialist will be responsible for supporting the Stock Operations Managers and ensuring consistent communication across all levels of the division. With a hands-on approach and flexible working within all divisions, the Product Specialist will have a focus on overall workload and prioritisation of resource to required areas. An excellent communicator, the Product Specialist will need to have the ability to communicate and interact at all levels with internal and external partners.

As a Stock Operations Specialist you will be responsible for the following:
People
- To support the Stock Operatives to effectively carry out their day to day responsibilities
- To drive the performance of the team to exceed expectations through effective communication between the Stock Operations DM and team and giving regular feedback and support
- To ensure the team understand key actions and activities
- To support in effective communication and organisation through team briefs and daily planners to ensure the teams have the same focuses and knowledge of the business as the front of house teams
- To support team member onboarding for all new starters

Product
- To support the team to effectively receive, dispatch and process deliveries and transfers, ensuring a high level of knowledge across all areas of ISIM and Retek
- To oversee the daily receiving process and escalate any issues through DC Escalation
- To have an increased awareness of the stock audit process, in order to support FOH and Stock Operations DM’s in any investigation
- To ensure BOH areas are prepped sufficiently for a count
- To liaise with FOH to ensure all Faulty, Sold as Seen, Repairs and RGA processes are followed to minimise stock loss and write offs
- Overall knowledge of all divisions processes outside of their specific areas.
- To communicate any high cover/zero sellers SKUs to Stock Operations DM
- To highlight any possible risks which may require further investigation through mini audits

Environment
- To support the team to ensure they can maintain a high level of standards in all back of house areas and all fire exits are clear, ensuring stockrooms are always well maintained and compliant
- To regularly review stock room layouts to maximise the efficiency of the stock rooms. Communicating any concerns to Stock Operations DM
- To have up to date Food Hygiene Level 3 training to enable Due Diligence sign off and ensure food safety processes are being followed by the team

Service
- To ensure replenishment standards are met in key areas
- Ensure regular communication and feedback to Stock Operations DM on stock position and any issues around stock holding for further investigation
- To support team in making sure all RGA’s and transfers are completed in a timely manner and communicating any risk to Stock DM and wider business on weekly RTV call where required
- Sending out daily transfer update to Stock DM and Operations Manager and making sure this is distributed to team
- To support FOH managers in identifying any risks to stock audit and attending pre audit walks
- To gain an overall knowledge of cash office process and be able to support where required

Profit
- To ensure the team process all transfers back to vendor accurately and as fully as possible
- Reduce ‘write offs’ through efficient managing of faulty stock and return back to suppliers
- To highlight any risks around non SKU'd and non-tagged items BOH to support stock loss
- Minimise faulty stock through correct manual handling and processes.
- To ensure all security standards and procedures are fully understood and followed to minimise stock loss

A Bit About You
- Ability to confidently communicate at all levels and across all functions
- Hands on approach and leads by example with a comprehensive knowledge and willingness to gain an understanding of all department tasks
- Well organised. You are able to prioritise your workload and understand the importance your role plays in our service proposition, dealing with multiple requests at any given time whilst ensuring all stock is accounted for
- Proactive and reactive approach to problem solving
- Computer literate and capable of using and directing staff on all specific software pertinent to loading bay and stock handling operations
- Confidence to be able to step away from team in supervisory capacity
- An example of our values, a trusted and respected colleague

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