Ambulance Service Call Handler

4 weeks ago


Manchester, United Kingdom North West Ambulance Service NHS Trust Full time

Job Summary

We are seeking a skilled and compassionate Call Handler to join our team at North West Ambulance Service NHS Trust. As a Call Handler, you will be the first point of contact for patients in need of emergency medical assistance, providing critical care advice and guidance to ensure the best possible outcomes.

About the Role

This is a challenging yet rewarding role that requires strong communication and interpersonal skills, as well as the ability to work under pressure in a fast-paced environment. You will be responsible for managing a high volume of calls, providing accurate and timely information to patients, and working collaboratively with other teams to ensure seamless care delivery.

Key Responsibilities

  • Provide critical care advice and guidance to patients over the phone
  • Manage a high volume of calls, prioritizing and responding to emergencies
  • Work collaboratively with other teams to ensure seamless care delivery
  • Maintain accurate and up-to-date records of patient interactions
  • Participate in ongoing training and professional development to enhance skills and knowledge

Requirements

  • GCSE standard or equivalent in English
  • Excellent communication and interpersonal skills
  • Ability to work under pressure in a fast-paced environment
  • Strong keyboard and data entry skills
  • Competent and confident user of computer-based information systems

What We Offer

As a Call Handler with North West Ambulance Service NHS Trust, you will have the opportunity to develop your career in a dynamic and supportive environment. We offer a competitive salary, comprehensive training and development programs, and a range of benefits to support your well-being and work-life balance.

How to Apply

If you are a motivated and compassionate individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a covering letter, to [insert contact information].



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