Call Handler

2 weeks ago


Manchester, United Kingdom Vermelo RPO Full time

Are you looking for a new challenge where you can learn and develop your customer service skills?

A top-notch Insurance Group, is on the lookout for enthusiastic and upbeat Contact Centre Agents to join their friendly team in Manchester, focusing on Car Insurance.

In this role, you'll have the chance to learn and deliver outstanding customer service to both new and existing customers, helping them with their questions and addressing their needs.

If you've had experience in a customer-facing role before, that's fantastic But don't worry if you haven't, as long as you're eager to learn and grow, we'd love to hear from you.

This position would suit anyone from a Retail, Hospitality, or Customer Service background.

Based on performance, there are many opportunities to be given in this role for career progression within insurance, for example moving from car to home insurance which comes with a nice salary rise.
- **No experience is necessary as full training is provided**_

**Responsibilities**:

- Answering inbound telephone calls.
- Willing to go the extra mile to ensure customer satisfaction
- Understand customers issues and recommend solutions.
- Use all relevant information to optimise opportunities to cross sell and up sell insurance products.
- Evidence excellent problem-solving capabilities

**What is on offer**
- 25 days annual leave + bank holidays
- 5% pension scheme
- Life assurance
- Retail discounts on 250+ big-name-brands

And much more

Role: Call Handler
Location: Central Manchester
Hours: Monday - Friday between 8am - 8pm, Saturday 8am-6pm and Sunday 9am - 4pm (working 2 Saturdays and 1 Sunday in a month with time off during the week)

**Salary**: £20,319 + annual performance bonus

**Job Types**: Full-time, Permanent

**Salary**: From £20,319.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Sick pay
- Store discount
- Work from home

Schedule:

- Day shift
- Overtime

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: CCAMAN


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