Current jobs related to Inbound Complaints Associate - Manchester - Car Finance 247

  • Inbound Complaints Associate

    3 months ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: **Part time hours, 16 hours over Saturday & Sunday.** **£9,130.67 per annum.** Here at CarFinance 247 we are looking to recruit a part time Inbound Complaints Associate to join our Customer Care Complaints Team! As an Inbound Complaints Associate, you will be able to liaise confidently with our customers and internal stakeholders to...

  • Inbound Complaints Executive

    4 months ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at Car Finance 247 we are looking to recruit an Inbound Complaints Executive to join our Customer Care Team! As the Inbound Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...

  • Inbound Complaints Administrator

    3 months ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are looking for a bright and passionate Inbound Complaints Administrator to join our friendly Customer Care Team! Your primary function will be to complete outbound initial calls with both our customers and dealerships or finance lenders, to gain a full understanding of the complaint. You will be setting...

  • Complaints Resolution Associate

    3 months ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are looking to recruit a Complaints Resolution Associate to join our Customer Care Team! As a Complaints Resolution Associate, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...

  • Complaints Resolution Associate

    3 months ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are looking to recruit a Complaints Resolution Associate to join our Customer Care Team! As a Complaints Resolution Associate, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...

  • Complaints Handler

    2 months ago

    Manchester, United Kingdom CarFinance 247 Full time

    About The Role Here at Car Finance 247 we are looking to recruit an Complaints Executive to join our Customer Care Team! As the Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality...

  • Inbound Sales Advisor

    4 weeks ago

    Manchester, United Kingdom CCA Recruitment Group Full time

    Inbound Sales Advisor Manchester £25,000 per annum We are currently recruiting for an Inbound Sales Advisor to join our client in their central Manchester offices. This is a fantastic opportunity for someone with previous sales or upselling experience who is looking for their next challenge. The role is hybrid so successful candidates will need to be...

  • Inbound Sales Advisor

    1 day ago

    Manchester, United Kingdom CV-Library Full time

    Inbound Sales Advisor Manchester £25,000 per annum We are currently recruiting for an Inbound Sales Advisor to join our client in their central Manchester offices. This is a fantastic opportunity for someone with previous sales or upselling experience who is looking for their next challenge. The role is hybrid so successful candidates will need to...

  • Inbound Sales Advisor

    4 weeks ago

    Manchester, United Kingdom CCA Recruitment Group Full time

    Inbound Sales AdvisorManchester£25,000 per annumWe are currently recruiting for an Inbound Sales Advisor to join our client in their central Manchester offices. This is a fantastic opportunity for someone with previous sales or upselling experience who is looking for their next challenge. The role is hybrid so successful candidates will need to be able to...

  • Complaints Handler

    4 months ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at Car Finance 247 we are looking to recruit an Complaints Executive to join our Customer Care Team! As the Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality...

  • Customer Complaints Specialist

    1 month ago

    Manchester, United Kingdom CarFinance 247 Full time

    About The Role At Car Finance 247, we are seeking a dedicated Complaints Executive to enhance our Customer Care Team. In this role, you will engage effectively with our Customers, Lenders, Dealerships, and internal teams to ensure fair resolutions while upholding our rigorous standards in Compliance and Quality Assurance. The Complaints Executive will...

  • Customer Complaints Specialist

    1 month ago

    Manchester, United Kingdom CarFinance 247 Full time

    About The Role At Car Finance 247, we are seeking a dedicated Complaints Executive to enhance our Customer Care Team. In this role, you will engage effectively with our Customers, Lenders, Dealerships, and internal stakeholders to ensure fair resolutions while upholding our high standards in Compliance and Quality Assurance. The Complaints Executive...

  • Complaint Resolution Advisor

    3 months ago

    Manchester, United Kingdom Phillips & Cohen Associates Full time

    Job Advert **Job Title**: Complaint Resolution Advisor **Responsible to**: Compliance Manager **Interfaces with**: All PCA colleagues, customers, suppliers/vendors, clients **Location**: Exchange Quay, Manchester, UK **Date**: ASAP **Salary**: £25,000 The role of the Complaint Resolution Advisor requires great attention to detail and excellent...

  • Complaints Associate

    2 months ago

    Manchester, United Kingdom DWF Full time

    About us DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that...

  • Complaints Officer

    4 weeks ago

    Manchester, United Kingdom Hamilton Woods Full time

    Complaints Officer3 months+Manchester37 hours pw£22ph + Umbrella Hamilton Woods Associates have been engaged by a renowned social housing provider in Manchester, to recruit to a Housing Complaints Officer on an initial 3 month basis Responsibilities of the Complaints Officer:Supporting teams with complaintsEnsuring thorough and consistent investigations...

  • Complaints Officer

    4 weeks ago

    Manchester, United Kingdom Hamilton Woods Full time

    Complaints Officer 3 months+ Manchester 37 hours pw £22ph + Umbrella Hamilton Woods Associates have been engaged by a renowned social housing provider in Manchester, to recruit to a Housing Complaints Officer on an initial 3 month basis Responsibilities of the Complaints Officer: Supporting teams with complaintsEnsuring thorough and consistent...

  • Inbound Customer Support Officer

    3 months ago

    Manchester, United Kingdom Bennett Staff Full time

    Our very well Established client in Manchester City Centre require customer support officers to join them on a temporary basis. Immediate Start! Duties include Answering inbound calls Escalating complaints in the correct manner Written communication / Writing skills Must have good attention to detail Help plan Journeys Taking contactless...

  • Complaint Handler

    4 months ago

    Manchester, United Kingdom Interactive Investor Full time

    WHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching...

  • Complaint Handler

    4 months ago

    Manchester, United Kingdom Interactive Investor Full time

    WHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching...

  • Property Support Associate

    2 weeks ago

    Manchester, United Kingdom Aldermore Bank PLC Full time

    {"title": "Property Support Associate", "description": "About the RoleWe are seeking a highly organized and customer-focused Property Support Associate to join our Underwriting team in Wilmslow. As a key member of our team, you will be responsible for managing inbound telephone queries from customers and brokers during the mortgage application process, and...

Inbound Complaints Associate

3 months ago

Manchester, United Kingdom Car Finance 247 Full time

About The Role:


Here at CarFinance 247 we are looking to recruit a Inbound Complaints Associate to join our Customer Care Complaints Team As a Inbound Complaints Associate, you will be able to liaise confidently with our customers and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality Assurance.


You will be responsible for answering inbound calls, dealing with the initial customer enquiry/ complaint and ensuring a thorough and comprehensive conversation takes place to capture high levels of information to support the Resolution Associates.


To be successful in the role you will need to provide an exceptional level of service, showing empathy whilst solving queries and problems, clearly articulating next steps to customers and ensuring our complaint system is accurately updated.

The role will include administrative duties alongside inbound calls.


You will live and breathe the Car Finance 247 culture ensuring your business area is effective, efficient, supported, developed and maintained with exceptional standards, putting the customer at the heart of everything, delivering outstanding customer service whilst maintaining high levels of compliance and quality assurance within our communications to our internal and external customers.


  • Hours are full time in the office, Monday-Saturday between the hours of 8:307pm with 1 in 3 Saturdays.

Responsibilities Include

  • Working in an organised fashion to ensure productivity and effective interactions on our inbound system.
  • Ability to work on own initiative.
  • Logging all activity with comprehensive and accurate notes.
  • Effective communication internally and externally
  • Prioritise workload
  • Ability to confidently communicate and articulate outcomes to senior management.
  • Identify trends and opportunities to improve service levels.
  • Strong verbal communication experience to deliver outstanding service to our customers.
  • Ability to empathise and adapt under pressure.

About You:

  • Experience of working in an inbound customer service environment
  • Strong organisational skills and work load management.
  • Excellent written and verbal communication skills
  • Hard working determined and resilient.
  • Comfortable working under pressure, proactive and uses own initiative.
  • Experience of handling difficult conversations and being confident to do so.
  • Building strong working relationships with internal and external clients
  • Flexible approach to working hours and days
  • Commit to working 1 in 4 Saturdays and 1 late night per week

About Us:

Benefits

  • Subsidised Onsite Parking
  • A great working environment with free fruit and juice bars
  • Birthday off
  • Onsite Gym
  • Free transport to and from Piccadilly station
  • Free Barista bar serving teas and coffees
  • Excellent career progression
  • Possibility of reviewing Hybrid working model.


At CarFinance 247 our determination and strong team culture have helped us become the number one online car finance broker in the UK.

We are one of the UK's fastest growing privately owned businesses, having ranked in the Sunday Time Fast Track 100 for each of the last 4 years.


As an equal opportunity's employer, the 247 Group is committed to the equal treatment of all current and prospective employee's and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.