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Complaints Officer

2 months ago

Manchester, United Kingdom Hamilton Woods Full time
Complaints Officer
3 months+
Manchester
37 hours pw
£22ph + Umbrella
Hamilton Woods Associates have been engaged by a renowned social housing provider in Manchester, to recruit to a Housing Complaints Officer on an initial 3 month basis
Responsibilities of the Complaints Officer:
Supporting teams with complaints
Ensuring thorough and consistent investigations into complaints
Providing formal written responses
Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
Collating information and accurately updating systems
Recording and following up on complaints
Providing analysis and report findings to senior management on complaints and dissatisfaction
Requirements of the Complaints Officer includes:
Knowledge of Housing Ombudsman Complaint Handling Code
Knowledge of resolving customer complaints