Complaints Coordinator
3 months ago
Full time, 37 hours per week
£17.50 per hour
Temporary ongoing contract
Hybrid working is available (1 day per week in office)
Our team at Sellick Partnership are actively seeking a full time Complaints Coordinator for a client based in Manchester. This role will focus on receiving and managing customer complaints with a focus on complaints handling, investigation, and resolution.
Daily responsibilities of Complaints Coordinator:
Assisting with the investigation of complaints on behalf of customers, ensuring they are updated periodically with any progress made on their case
Acknowledging complaints within process timescales
Ensuring all complaints are effectively recorded on the inhouse database
Monitoring and tracking complaint cases
Creating customer feedback reports to analyse ongoing process improvements
Dealing with all ad hoc administrationEssential requirements for Complaints Coordinator:
Previous experience in complaints handling
Excellent administration experience
Previously worked within social housing (Preferred)If this role is of interest to you please apply directly to the advert, for more information please contact Claire Harrison at the Sellick Partnership Derby office
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website
-
Complaints Coordinator
4 weeks ago
Manchester, United Kingdom Sellick Partnership Full timeComplaints Coordinator Job DescriptionWe are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, ensuring they are updated periodically with any progress made on their case.Key Responsibilities:Investigate complaints on behalf of...
-
Complaints Coordinator
4 weeks ago
Manchester, United Kingdom Sellick Partnership Full timeComplaints Coordinator Job DescriptionWe are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, ensuring they are updated periodically with any progress made on their case.Key Responsibilities:Investigate complaints on behalf of...
-
Complaints Coordinator
4 weeks ago
Manchester, United Kingdom CV-Library Full timeComplaints Officer Full time, 37 hours per week £17.50 per hour Temporary ongoing contract Hybrid working is available (1 day per week in office) Our team at Sellick Partnership are actively seeking a full time Complaints Coordinator for a client based in Manchester. This role will focus on receiving and managing customer complaints with a focus...
-
Complaints Coordinator
3 months ago
Manchester, United Kingdom Sellick Partnership Full timeComplaints OfficerFull time, 37 hours per week£17.50 per hour Temporary ongoing contractHybrid working is available (1 day per week in office)Our team at Sellick Partnership are actively seeking a full time Complaints Coordinator for a client based in Manchester. This role will focus on receiving and managing customer complaints with a focus on complaints...
-
Complaints Coordinator
3 months ago
Manchester, United Kingdom Sellick Partnership Full timeComplaints OfficerFull time, 37 hours per week£17.50 per hour Temporary ongoing contractHybrid working is available (1 day per week in office)Our team at Sellick Partnership are actively seeking a full time Complaints Coordinator for a client based in Manchester. This role will focus on receiving and managing customer complaints with a focus on complaints...
-
Complaints Coordinator
5 months ago
Manchester, United Kingdom AJ Bell Full timeWe are now recruiting for a customer relations coordinator to join our growing customer services department. **Key responsibilities**: - Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. - Undertaking investigative work in order to produce a formal response to each complaint. - Issuing final...
-
Complaints Coordinator
4 weeks ago
Manchester, United Kingdom AJ Bell Full timeJob DescriptionWe are now recruiting for a customer relations coordinator to join our growing customer services department. The main purpose of the role is to ensure that we treat all complainants fairly, by ensuring that all complaints that are subject to FCA and internal business requirements are handled appropriately, hence knowledge of FCA...
-
Complaints Coordinator
3 weeks ago
Manchester, United Kingdom AJ Bell Full timeJob DescriptionWe are now recruiting for a customer relations coordinator to join our growing customer services department. The main purpose of the role is to ensure that we treat all complainants fairly, by ensuring that all complaints that are subject to FCA and internal business requirements are handled appropriately, hence knowledge of FCA...
-
Complaints Coordinator
5 months ago
Manchester, United Kingdom AJ Bell Full time**Job Description**: Key responsibilities: - Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. - Undertaking investigative work in order to produce a formal response to each complaint. - Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they...
-
Complaints Coordinator
5 months ago
Manchester, United Kingdom AJ Bell Full time**Job Description**: Key responsibilities: - Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. - Undertaking investigative work in order to produce a formal response to each complaint. - Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they...
-
Complaints Resolution Specialist
3 weeks ago
Manchester, United Kingdom Sellick Partnership Full timeComplaints Coordinator RoleWe are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, with a focus on complaints handling, investigation, and resolution.Key Responsibilities:Manage customer complaints in a fair and timely...
-
Complaints Resolution Specialist
3 weeks ago
Manchester, United Kingdom Sellick Partnership Full timeComplaints Coordinator RoleWe are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, with a focus on complaints handling, investigation, and resolution.Key Responsibilities:Manage customer complaints in a fair and timely...
-
Appeals, Complaints and Discipline Coordinator
5 months ago
Manchester, United Kingdom The University of Manchester Full timeThe Faculty of Science and Engineering’s Teaching, Learning and Student Experience Team is looking for a passionate and highly skilled Appeals, Complaints, and Discipline (ACD) Coordinator to join our team in delivering high quality support and advice, coordinating activities in relation to cases to ensure consistency of approach. You will be joining a...
-
Complaints Resolution Specialist
4 weeks ago
Manchester, United Kingdom Sellick Partnership Full timeComplaints Coordinator RoleWe are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. This full-time position will involve receiving and managing customer complaints, with a focus on complaints handling, investigation, and resolution.Key Responsibilities:Manage customer complaints in a fair and timely mannerInvestigate and...
-
Complaints Resolution Specialist
4 weeks ago
Manchester, United Kingdom Sellick Partnership Full timeComplaints Coordinator RoleWe are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. This full-time position will involve receiving and managing customer complaints, with a focus on complaints handling, investigation, and resolution.Key Responsibilities:Manage customer complaints in a fair and timely mannerInvestigate and...
-
Complaints Resolution Specialist
4 weeks ago
Manchester, United Kingdom AJ Bell Full timeAbout the RoleWe are seeking a highly skilled Complaints Coordinator to join our growing customer services department. As a key member of our team, you will play a vital role in ensuring that all complaints are handled fairly and in line with FCA requirements.Key ResponsibilitiesRecord and manage all complaints subject to FCA Dispute Resolution: Complaints...
-
Complaints Resolution Specialist
4 weeks ago
Manchester, United Kingdom AJ Bell Full timeAbout the RoleWe are seeking a highly skilled Complaints Coordinator to join our growing customer services department. As a key member of our team, you will play a vital role in ensuring that all complaints are handled fairly and in line with FCA requirements.Key ResponsibilitiesRecord and manage all complaints subject to FCA Dispute Resolution: Complaints...
-
Complaints Resolution Specialist
4 weeks ago
Manchester, United Kingdom AJ Bell Full timeAbout the RoleWe are seeking a highly skilled Complaints Coordinator to join our growing customer services department. As a key member of our team, you will play a vital role in ensuring that all complaints are handled fairly and in line with FCA requirements.Key ResponsibilitiesRecord and manage all complaints subject to FCA Dispute Resolution: Complaints...
-
Complaints Resolution Specialist
4 weeks ago
Manchester, United Kingdom AJ Bell Full timeAbout the RoleWe are seeking a highly skilled Complaints Coordinator to join our growing customer services department. As a key member of our team, you will play a vital role in ensuring that all complaints are handled fairly and in line with FCA requirements.Key ResponsibilitiesRecord and manage all complaints subject to FCA Dispute Resolution: Complaints...
-
Complaints Resolution Specialist
3 weeks ago
Manchester, United Kingdom AJ Bell Full timeAbout the RoleWe are seeking a highly skilled Complaints Coordinator to join our growing customer services department. As a key member of our team, you will play a vital role in ensuring that all complaints are handled fairly and in line with FCA requirements.Key ResponsibilitiesRecord and manage all complaints subject to FCA Dispute Resolution: Complaints...