Customer Service Specialist

3 months ago


London, United Kingdom Anne Jagger Recruitment Full time

Our client an independent, private online Pharmacy is seeking an experienced Customer Support Specialist to provide an outstanding service to a wide range of customers.

This is a great opportunity to join a fast-paced working environment in a growing pharmacy that works with private doctors to provide medication to their patients.

Based in central London this is a permanent office-based position paying £26,000 pa, working Monday to Friday.

**Duties & Responsibilities**:

- Sympathetically resolve customer problems and deliver reassuring solutions
- Pro-actively call customers in order to expedite communication
- Input prescription data into the dispensing system, as necessary
- Build trusted relationships with customers and maintain regular dialogue
- Support clinics using the prescribing portal and troubleshoot where necessary

**Required Skills & Experience**:

- Account management experience; following the entire customer journey
- Tenacious, numerate, problem solving and excellent written and spoken English
- An interest in health, wellness and medicine are desired
- Previous customer service experience, ideally in on-line retail and/or pharmaceuticals
- If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities._

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service & account management: 2 years (required)

Work Location: In person



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