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Customer Service Executive
2 months ago
Your new companyA fantastic and progressive opportunity for a Customer Service Advisor to work in a global healthcare support business to work in their modern offices in Chiswick on a permanent basis. This role has come up due to expansion and offers excellent progression, with salaries increasing at 6 months to £26,500, then £28,000 within a year and £30,000 within 18 months to 2 years. The organisation has a global presence supporting close to 100 countries in over a thousand locations with a reputable client base.Your new roleYour new role will be to support customers with a high volume of inbound calls from global travellers, supporting them with healthcare and security enquiries and advising on services available, booking appointments for treatment and dealing with claims. You will have responsibility for co-ordinating authorisation of policies and dealing with internal and external email queries.What you'll need to succeedIn order to be successful you must have prior experience working within a customer service or contact centre environment with excellent attention to detail, familiarity with Microsoft Packages and have an excellent telephone manner with an empathetic approach. You must be within easy each of the office in Chiswick as this is an office based position and be available to start a position on the 15th of October.What you'll get in returnIn return you will be offered a salary of £24,500, rising to £26,500 within 6 months, then to £28,000 at a year's service. After a year it's expected your salary will go up to £30,000 per annum as all candidates are put into a progression program allowing them opportunities to progress their career and salary. The role has an unusual shift pattern with 3 full days worked (12-13 hours) and 4 full days off. No hybrid working is offered initially but after 1 years' service this will be considered. The role offers holiday entitlement, private medical, life assurance and a day off for your birthdayWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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