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Customer Service Specialist

5 months ago

London, United Kingdom Tate Full time

**We are seeking a high achieving, dedicated, tech savvy Customer Service Specialist to join an exciting company in fabulous offices with a great working culture.**

**An inviting package between £28,000 - £30,000 (depending on experience) plus 10% bonus**

**The working week will be Monday to Friday and one Saturday a month, and 4 days a week in the office**

An expanding Italian tech company that has been

modernising the insurance industry since its launch several years ago has

started its international expansion: its opened its operations in the UK and

will be launched in further European countries soon.

**Their vision is to be the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.**

Looking to build a customer service function that will require talented, knowledgeable and innovative Customer Fulfilment Specialists to lead this initial structure as well as helping provide great customer experiences to their customers.

Your key responsibilities will cover;
- Providing customers with outstanding levels of service over the telephone and through online channels
- Becoming a product knowledge specialist
- Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
- Ensuring any customer escalations are handled swiftly
- Being on hand to help customers with any payment queries
- Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level
- Working closely with all team members.
- Very important in being the voice of the customer by providing regular customer insight to the wider business.You must have;
- **Contact Centre experience**:

- Insurance/Banking/FCA regulated experience desirable
- Working with high call volume and not comprising on customer experience
- Fast paced, agile, forward thinking approach
- Be collaborative, team motivated and results driven
- Have a fun, intelligent, winning mindset**We are looking for the best of the best We want you to be apart of an incredible team and working culture, with exceptional training and support.**

**Please submit your CV today**

Tate is acting as an Employment Business in relation to this vacancy.