Customer Service Specialist

2 weeks ago

London, Greater London, United Kingdom Rendall & Rittner Full time

About Rendall & Rittner

Rendall & Rittner is a leading residential property management company, renowned for delivering exceptional service and building strong relationships with clients.

Customer Service Specialist Opportunity

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be the first point of contact for our valued residents, providing prompt and efficient support to address their inquiries and concerns.

Key Responsibilities:
  • Provide exceptional customer service via telephone and email, resolving customer issues promptly and effectively.
  • Maintain clear and professional communication with customers, ensuring a positive experience at every interaction.
  • Collaborate with team members to ensure consistent service delivery and share insights to improve processes.
  • Accurately document customer interactions and participate in team meetings to contribute to a collaborative environment.
  • Stay informed about company products, services, and systems to provide comprehensive support to customers.
Qualifications:
  • Excellent verbal and written communication skills with a proven ability to build rapport with customers.
  • Strong problem-solving abilities and a proactive approach to identifying and resolving customer issues.
  • Ability to work effectively in a team environment and contribute to a positive and supportive atmosphere.
  • Commitment to providing exceptional service and exceeding customer expectations.
Benefits:

We offer a competitive salary and benefits package, including:

  • Comprehensive health insurance coverage.
  • Paid time off and holidays.
  • Opportunities for professional development and growth.
  • A positive and rewarding work environment.

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