Customer Services Technology Administrator
6 months ago
**Customer Services Technology Administrator****:
Solihull
£17.39 - 17.39 per hour
Contract
**Sector**: Manufacturing
**Function**: Project & Programme Management
**Contact**: Ellie Ebbage
**Phone**:01384 446118**
**Duration**: Contract
**Job Ref**:67076
**Job details****:
**Customer Services Technology Administrator**
**12 month initial contract**
**Rate: £17.39/hr Umbrella (inside IR35)**
**Solihull (hybrid working: 3 days per week on site minimum)**
As a Customer Services Technology Administrator, you will support various Customer Service and Portfolio managers through developing automation processes in Oracle and Salesforce to support the overall customer services management, accounts receivable management and end of lease term efforts.
In your first week in this Customer Services Technology Administrator role, you can expect to:
- Identify and gather requirements from users and stakeholders, supporting with projects
- Support the workload for the team and become a small project owner for the automated systems
- Manage Salesforce configuration changes, including flow, fields, page layouts, record types, custom settings, dashboards, and reports
- Perform user training and create training materials.
- Help users with support tickets, following through to resolution.
- Manage and manipulate data using Excel spreadsheets, generating reports and analysing data as required.
- Data analysis skills
- Hands-on administration experience
- Collaborative attitude with the ability to focus on team projects
- Good presentation skills to present findings
- Strong communication and time management skills - ability to liaise with users and enjoy learning new business processes to translate them into technical solutions
- Salesforce product knowledge & use of Power BI (desirable)
- Microsoft packages basic skills, intermediate Excel experience
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
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