Customer Service Representative
6 hours ago
Job Title: Customer Service Representative
About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team in the UK. The successful candidate will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Provide timely and effective resolution to customer incidents and requests within agreed service level agreements.
- Communicate proactively with customers to keep them informed of incident or request status and progress.
- Evaluate and escalate complex technical issues to 2nd line support or resolver groups as necessary.
- Adhere to established incident management procedures and protocols.
- Maintain accurate records of customer interactions and update the Incident Management system accordingly.
- Stay up-to-date with current standard procedures and best practices in the field.
- Pursue ongoing professional development through client contact, industry research, and formalized training.
- Collaborate with team members to achieve shared goals and objectives.
- Fluency in Hungarian and English speaking, with strong all-around communication skills.
- Extensive customer service experience.
- Ability to complete calls and make bookings efficiently.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Professional-level English speaking and typing skills.
- Strong problem-solving skills and proactive approach to resolving incidents.
- GCSE Level or equivalent education in Maths and English.
- IT certification is desirable but not essential.
- A competitive salary of £15 per hour, increasing to £17.46 per hour after three months.
- A flexible working schedule with 7.5 hours a day, between 06:00 and 18:00, with a maximum of two weekends per month.
- The opportunity to work in a dynamic and supportive team environment.
- Ongoing professional development and training opportunities.
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