Automotive Customer Service Representative

1 month ago


Solihull, Solihull, United Kingdom LSH Auto Full time
Service Advisor Role at LSH Auto

LSH Auto is a leading provider of exceptional customer service in the automotive sector, and we're seeking a skilled Service Advisor to join our team.

Salary: £25,000 - £35,000 per annum, depending on experience.

About the Role

The primary focus of this position will be to provide top-tier customer service, ensuring a smooth experience for clients. This involves serving as the liaison between customers and the service department, managing appointments effectively, documenting customer concerns, and coordinating with technicians.

  • Main Responsibilities:
  • Welcome customers and manage service appointments efficiently
  • Document customer concerns and vehicle issues accurately
  • Provide clear estimates for service costs and timelines
  • Coordinate with technicians to ensure timely service
  • Update customers on their vehicle status and recommended services
  • Effectively handle customer inquiries and resolve any concerns
Requirements

To succeed in this role, you'll need:

  • Prior Experience: Demonstrated experience as a Service Advisor in the automotive sector
  • Exceptional Skills: Exceptional communication and interpersonal skills
  • Strong Organizational Abilities: Strong organizational skills and the ability to prioritize tasks
  • Automotive Knowledge: A solid understanding of automotive systems and maintenance
  • Thriving Environment: Ability to thrive in a dynamic and fast-paced environment
  • Technical Proficiency: Proficiency in service-related computer applications
  • Valid License: A valid driver's license
Benefits

We offer a comprehensive package that includes:

  • Colleague Referral Scheme: Up to £1,000 for successful referrals
  • Training Programs: Access to Mercedes Benz training and leadership programs
  • Rewards Scheme: Platinum Plus Rewards Scheme
  • Car Purchase Scheme: Exclusive colleague car purchase scheme
  • Eye Care Vouchers: Annual eye care vouchers
  • Life Assurance: 4 times annual salary life assurance
  • Holidays: 31 days holiday (including bank holidays), rising to 38 days with length of service
  • Wellbeing Support: Comprehensive wellbeing support
  • Pension: Company pension scheme
  • Uniform and PPE: Full uniform and personal protective equipment provided


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