Automotive Customer Service Representative
1 month ago
LSH Auto is a leading provider of exceptional customer service in the automotive sector, and we're seeking a skilled Service Advisor to join our team.
Salary: £25,000 - £35,000 per annum, depending on experience.
About the RoleThe primary focus of this position will be to provide top-tier customer service, ensuring a smooth experience for clients. This involves serving as the liaison between customers and the service department, managing appointments effectively, documenting customer concerns, and coordinating with technicians.
- Main Responsibilities:
- Welcome customers and manage service appointments efficiently
- Document customer concerns and vehicle issues accurately
- Provide clear estimates for service costs and timelines
- Coordinate with technicians to ensure timely service
- Update customers on their vehicle status and recommended services
- Effectively handle customer inquiries and resolve any concerns
To succeed in this role, you'll need:
- Prior Experience: Demonstrated experience as a Service Advisor in the automotive sector
- Exceptional Skills: Exceptional communication and interpersonal skills
- Strong Organizational Abilities: Strong organizational skills and the ability to prioritize tasks
- Automotive Knowledge: A solid understanding of automotive systems and maintenance
- Thriving Environment: Ability to thrive in a dynamic and fast-paced environment
- Technical Proficiency: Proficiency in service-related computer applications
- Valid License: A valid driver's license
We offer a comprehensive package that includes:
- Colleague Referral Scheme: Up to £1,000 for successful referrals
- Training Programs: Access to Mercedes Benz training and leadership programs
- Rewards Scheme: Platinum Plus Rewards Scheme
- Car Purchase Scheme: Exclusive colleague car purchase scheme
- Eye Care Vouchers: Annual eye care vouchers
- Life Assurance: 4 times annual salary life assurance
- Holidays: 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support: Comprehensive wellbeing support
- Pension: Company pension scheme
- Uniform and PPE: Full uniform and personal protective equipment provided
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