Automotive Workshop Team Lead

13 hours ago


Solihull, Solihull, United Kingdom Listers Full time £50,000

About Us

Listers Group is a leading motor retailer group in the UK, representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We pride ourselves on our fantastic people and offer a range of career opportunities in the automotive sector.

About the Role

We are seeking a highly skilled Automotive Workshop Team Lead to join our team in Solihull. As a key member of our workshop team, you will play a crucial role in ensuring the smooth operation of our service department.

Key Responsibilities:

  • Manage the workflow of all jobs to brand standard.
  • Manage a team of technicians ensuring workflow through the workshop is done in an efficient and effective manner.
  • Provide focused management to the service department team, to ensure an excellent customer experience.
  • Ensure processes are always adhered to.
  • Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
  • Manage the performance of the workshop to ensure that KPI targets are achieved.
  • Manage and plan workshop / support resources to ensure that work requirements are fulfilled.
  • Support the department team as required and ensure that all work is completed on time.
  • Support the service department with specifications and coding of non-standard, complex jobs and ensure all such work is approved with customers prior to any work being started.
  • Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal).

Requirements

  • Estimated salary: £45,000 - £50,000 per annum, depending on experience.
  • Previous experience working within a dealership as either a Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller.
  • Unlimited confidence, resilience, drive, energy, and talent.
  • A well-presented individual with a desire, character and attitude to succeed.


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