Customer Service Representative

1 month ago


Solihull, Solihull, United Kingdom Global Technology Solutions Ltd Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Global Technology Solutions Ltd. The successful candidate will be responsible for handling customer calls and bookings, communicating effectively with customers, and resolving incidents in a timely manner.

The key responsibilities of this role include updating incident logs, providing regular customer updates, escalating incidents when necessary, adhering to established procedures, and maintaining high levels of customer satisfaction.

To succeed in this position, you will need strong communication skills, excellent problem-solving abilities, and the ability to work effectively in a fast-paced environment. Proficiency in Microsoft Office is also essential.

Key Skills and Qualifications:

  • Fluent in Hungarian and English
  • Strong communication and interpersonal skills
  • Excellent problem-solving and conflict resolution skills
  • Ability to work in a team environment
  • Proficient in Microsoft Office
  • GCSE Level or equivalent in Maths and English
  • IT certification desirable

Benefits:

  • Competitive salary: £25,000 - £35,000 per annum (dependent on experience)
  • A comprehensive benefits package including health insurance, pension scheme, and generous holiday entitlement
  • Ongoing training and development opportunities to enhance your skills and career prospects
  • A dynamic and supportive working environment with a team of experienced professionals


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