Customer Service Professional
24 hours ago
We are seeking a highly skilled Customer Service Professional to join our team as a Brand Ambassador and Sales Expert. In this role, you will be responsible for delivering exceptional customer experiences, building strong relationships with customers, and promoting our products in a professional and passionate way.
The successful candidate will have strong product knowledge, excellent communication skills, and the ability to work collaboratively as part of a team. You will be committed to exceeding customer expectations, contributing to the overall performance of the store, and driving sales growth.
About the Role:
- Provide exceptional customer service, ensuring that customers return time and time again
- Become a natural promoter of customer service excellence, responsible for the customer's journey and experience instore
- Deliver high productivity, seizing each opportunity to maximise sales and services goals
Key Responsibilities:
- Deliver an exceptional customer experience, following the Moss Essential Steps of Service
- Strive for high productivity, elevating every interaction and contributing significantly to our business KPIs
- Have strong product knowledge for all our services, including Hire, Custom Made, Retail, Alterations, Ship from Store
What You'll Need to Succeed:
- Basic Product Knowledge involves understanding the features, benefits, and products available in the store
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems
About You:
- Reflects the aesthetic of Moss through personal style and presentation
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes
- Has outstanding communication abilities, inspiring, guiding, and fostering meaningful relationships with colleagues & customers
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month
Salary: £25,000 - £30,000 per annum (dependent on location)
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