Customer Services Administrator

6 months ago


Solihull, United Kingdom Morgan Parkes Recruitment Ltd Full time

**Job Title: Customer Services Administrator (one year fixed-term contract)**

**Salary: £21,000 per annum**

**Location: Shirley**

**Hours: 37 hours - Monday - Friday**

**Excellent benefits**

**Description**:
**Key Duties**:

- To handle enquiries received through the website, inbox and inbound phone calls, and respond accordingly in a timely manner; ensuring that they are logged correctly in the database
- All membership administration from registration, through renewals, invoices and payment collection (online or by credit card)
- Undertake all necessary administration to process delegate registrations for events and training courses and student Foundation Degree enrolments from initial booking through the issue of invoices
- Responsible for the magazines in reception, maintaining filing of past copies, distribution in the office to employees
- Process any postal requests including copies of the magazine
- Issue of bulk membership certificates
- Raising and issue of purchase orders for suppliers
- To participate as necessary in other tasks as required to assist in strategic objectives

**Person Specification**:

- Attention to detail particularly when inputting of data
- Excellent written and verbal communication skills
- Excellent communication skills and confident telephone manner
- Excellent organisational skills
- IT literate to a high standard
- Committed to delivering excellent customer service
- Ability to work under pressure and achieve deadlines is essential

Benefits - 26 days holiday, private medical insurance, closed over Christmas, discount schemes and lots more

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £21,000.00 per year

**Benefits**:

- Employee discount
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: MPR001011



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