Customer Service Executive

2 weeks ago

Solihull, United Kingdom Mayerton Refractories Europe Ltd Full time

We are looking for a highly organised **Customer Service Executive** to join our friendly team based in Hockley Heath. Working in collaboration with our International Sales and Technical teams you will be co-ordinating and scheduling key account management meetings, managing customer contract administration and supporting order placement to ensure **Peerless Customer Service.**

This position would suit a **confident graduate **who has great communication and organisation skills. You should be a quick learner, familiar with ERP and/or CRM technology and demonstrate excellent attention to detail in your administration skills. European language skills would be beneficial. If you are keen to learn new skills and enhance your career in a sales environment, we will support you with a Personal Development Plan.

At Mayerton, we design, manufacture, and distribute highly technical, heat resistant refractory bricks to line steel furnaces. Through our values we aim to be **the most responsive and reliable partner; passionate about achieving great results**. We are experts in our field and through our people we are driving business transformation.

**Job Types**: Full-time, Permanent, Hybrid ( 37.5 hours / c3 office days per week )

**Salary: £26,000-£28,000**

**What you will be doing**
- Coordination and Support_
- Coordinate with internal teams: Collaborate with different departments, including sales, logistics, and technical, to address customer needs and provide appropriate solutions.
- Schedule internal and external appointments in line with Key Account Management Process.
- Ensure that all customer admin is fully complete, accurate and retained; track and manage any customer follow-up requirements.
- Coordinate and manage contract review process to timely and satisfactory conclusion
- Provide cover and support to order placement team_
- Place all orders into the ERP system ensuring all relevant information is included and proactively manage the collection of missing information
- Co-ordinate internal resources to deliver any additional information required i.e. drawings and other documents to the relevant people

**Who we are looking for**
- Experience_
- Graduate with 1 or 2 years previous experience in a sales administration role
- Knowledge and Skills_
- Highly organised and strong time management skills, able to prioritise tasks effectively
- Problem solving skills to address scheduling and commercial-related issues and find practical solutions
- Able to work independently and as part of a team
- Strong verbal and written communication skills with internal and external stakeholders
- Proficient in MS Office and Outlook
- Previous experience using a CRM system to track orders with the sales pipeline
- Previous experience using Microsoft Dynamics or similar ERP system would be advantageous but training will be provided
- European languages beneficial
- Personal Attributes_
- Strong attention to detail and highly accurate
- Strong interpersonal skills, with the ability to communicate effectively
- Excellent organisational and multitasking skills to meet deadlines
- Proactive and self-motivated, with the ability to take initiative and work independently
- Highly adaptable and able to react well to changing priorities
- Work well under pressure
- Ethical conduct and ability to handle confidential information with discretion

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Flexitime
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have at least 1 yrs experience talking and communicating directly with customers in an office-based role?
- Do you have at least 1 yrs experience in a commercial or sales administration role?

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Solihull

Reference ID: Mayerton Refractories - Customer Service Executive

  • Customer Service Executive

    4 weeks ago

    Solihull, United Kingdom Kingston Barnes Full time

    **Customer Service Executive** **Solihull** **Salary - Up to £30,000** **Package - Holiday, Pension, Life assurance, Career development** **Hours: Monday to Friday 9am-5pm** Do you have a strong background in customer service? Are you able to work well within a team? Then reach out! Kingston Barnes is now recruiting for an exciting position as a...

  • Customer Service Executive

    4 weeks ago

    Solihull, United Kingdom Sytner Group Full time

    ** About the role Graypaul Birmingham are looking to recruit a Customer Service Executive to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Sytner Customer...

  • Customer Service Executive

    2 weeks ago

    Solihull, Solihull, United Kingdom Commercial - CCC & TSR Full time

    Customer Service ExecutiveLocation: SolihullSalary: £23,500 & Bonus SchemeStonegate Group are the largest pub company in the UK. Home to over 4,500 pubs, both leased & tenanted and manged, we strongly believe that the pub is the heart of the British culture and that we deliver a fantastic customer experience.We are looking for a Customer Service Executive...

  • Customer Service Executive

    2 weeks ago

    Solihull, Solihull, United Kingdom Stonegate Group Full time

    Customer Service Executive Location: Solihull Salary: £23,500 & Bonus Scheme Stonegate Group are the largest pub company in the UK. Home to over 4,500 pubs, both leased & tenanted and manged, we strongly believe that the pub is the heart of the British culture and that we deliver a fantastic customer experience. We are looking for a Customer...

  • Customer Service Executive

    4 weeks ago

    Solihull, United Kingdom Stonegate Group Full time

    Customer Service Executive Location: Solihull Salary: £23,500 & Bonus Scheme Stonegate Group are the largest pub company in the UK. Home to over 4,500 pubs, both leased & tenanted and manged, we strongly believe that the pub is the heart of the British culture and that we deliver a fantastic customer experience. We are looking for a...

  • Customer Service Executive

    3 days ago

    Solihull, United Kingdom Secure Trust Bank Full time

    We know that our people are our biggest investment and to every single one of our customers, our Customer Service Executives are so much more than a friendly voice on the phone. We currently have opportunities for customer centric individuals to join us, working across a flexible shift pattern and support our customers. **What you will do** As a Customer...

  • Customer Service Executive

    3 weeks ago

    Solihull, United Kingdom E.ON Full time

    Customer Service Executive **Here's what you'll be doing** nPower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £7 billion revenue business serving c20,000 customers and approximately 200,000 meter points with a view to becoming the number one B2B energy...

  • Customer Service Executive

    4 weeks ago

    Solihull, United Kingdom Arnold Clark Full time

    We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our new branch opening in Solihull and help customers get excited about our products. We offer our Click & Collect Product Geniuses: - £24,000 + performance-related bonus of up to £6,720 per annum - Click and Collect, Solihull - 33 days annual...

  • Customer Service Executive

    1 week ago

    Solihull, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Solihull About the role Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our brand new Solihull Motorstore and help customers get excited about...

  • Customer Service Executive

    2 weeks ago

    Solihull, United Kingdom Commercial - CCC & TSR Full time

    **Customer Service Executive** **Location: Solihull** **Salary: £23,500 & Bonus Scheme** Stonegate Group are the largest pub company in the UK. Home to over 4,500 pubs, both leased & tenanted and manged, we strongly believe that the pub is the heart of the British culture and that we deliver a fantastic customer experience. We are looking for a**...

  • Customer Service Executive

    3 weeks ago

    Solihull, United Kingdom With Wise Full time

    “The Wise mission is to improve self-employment, for both the individual and the companies that engage them, through technology and services.”_ We are looking for a Customer Service Executive to investigate and respond to a variety of queries and questions from customers related to our products, aiming to resolve queries within the first contact where...

  • Customer Service Executive

    5 days ago

    Solihull, United Kingdom Secure Trust Bank Full time

    At Secure Trust Bank our customers are at the heart of everything we do and we are committed to providing great customer journeys at every opportunity. We are now looking for committed and enthusiastic Customer Service Executives to join our Vehicle Finance team. **The Role** We offer a multitude of financial services career pathways, beginning in the...

  • Customer Service Executive

    3 weeks ago

    Solihull, United Kingdom Secure Trust Bank Full time

    We know that our people are our biggest investment and to every single one of our customers, our Customer Service Executives are so much more than a friendly voice on the phone. We currently have opportunities for customer centric individuals to join us, working across a flexible shift pattern and support our customers. **What you will do** As a Customer...

  • Customer Service Executive

    3 weeks ago

    Solihull, United Kingdom E.ON UK PLC Full time

    nPower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £7 billion revenue business serving c20,000 customers and approximately 200,000 meter points with a view to becoming the number one B2B energy supplier in the UK.We have an exciting opportunity for a Customer...

  • Customer Service Executive

    4 weeks ago

    Solihull, United Kingdom Commercial - CCC & TSR Full time

    Stonegate Group is the largest pub company in the UK. Home to over 4,500 pubs, both leased & tenanted and manged, we strongly believe that the pub is the heart of the British culture and that we deliver a fantastic customer experience. Based at our Pub Support Centre in Solihull, is our Customer Contact Centre, where we speak to our Managers, Tenants and...

  • Customer Success Executive

    3 weeks ago

    Solihull, United Kingdom Digby Morgan Full time

    summary - _ solihull, west midlands_ - _ £26,500 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1227040:WM:I - job details Job Title: Customer Success Executive Our client is one of the fastest growing property and construction tech companies in the UK. Building a world class SaaS business and...

  • Customer Success Executive

    3 weeks ago

    Solihull, United Kingdom Digby Morgan Full time

    summary - _ solihull, west midlands_ - _ £26,500 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1227040:WM:D - job details Job Title: Customer Success Executive Our client is one of the fastest growing property and construction tech companies in the UK. Building a world class SaaS business and...

  • Customer Service Executive

    3 weeks ago

    Solihull, United Kingdom Secure Trust Bank Full time

    At Secure Trust Bank our customers are at the heart of everything we do and we are committed to providing great customer journeys at every opportunity. We are now looking for committed and enthusiastic Customer Service Advisors to join our Vehicle Finance team. **The Role** We offer a multitude of financial services career pathways, beginning in the heart...

  • Customer Success Executive

    2 weeks ago

    Solihull, Solihull, United Kingdom Digby Morgan Full time

    summary- _ solihull, west midlands_- _ £26,500 per year_- _ permanent_- specialism- graduate- sub specialism- business services- reference numberPR :WM:I- job detailsJob Title: Customer Success ExecutiveOur client is one of the fastest growing property and construction tech companies in the UK. Building a world class SaaS business and solving challenges for...

  • Customer Service Executive

    2 weeks ago

    Solihull, Solihull, United Kingdom Secure Trust Bank Full time

    What you will doYou will be responsible for handling daily operational tasks including vehicle funding, inbox management, vehicle funding status requests, and calls with our funded dealers.Key ResponsibilitiesWorking a Monday to Friday, 9-5pm shift pattern you will review, process, and follow up dealer requests and manage them within our Salesforce...