Customer Service Coordinator

6 months ago

Solihull, United Kingdom Johnson Controls International Full time

**Company Overview**:
Sensormatic Solutions empowers retailers with frictionless personalized experiences through accurate decision-making across the enterprise. We bridge gaps within retail enterprises to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our mission is to protect assets and people, ensuring a safe and secure environment throughout the customer journey. Our connected, scalable solutions and strategic insights help retailers anticipate change, ensure merchandise availability, empower associates, and provide shoppers with flexible and safe engagement options.

**What We Can Offer you**:
**Competitive Compensation**: Competitive salary reviewed annually.

**Holidays**: 25 days of paid holidays plus bank holidays.

**Comprehensive Benefits**: Pension matched contribution, health insurance, life assurance, employee assistance program, referral scheme, and more.

**Training Opportunities**: Access to extensive on-the-job and cross-training opportunities.

**Collaborative Environment**: Thrive in a supportive team environment with access to business resource groups.

**Career Development**: Long-term career development support for your professional growth.

**Key Responsibilities**:
**Scheduling**:

- Generate efficient schedules to meet live project requirements.
- Coordinate manpower planning for a team of engineers.
- Produce accurate information for engineers and customers swiftly.
- Monitor installation progress to minimize downtime.
- Ensure all installation information is complete and current.
- Assist with scheduling sub-contractors.
- Address performance-impacting occurrences with ad-hoc planning.
- Strive for 'Right First Time' installations.
- Manage real-time service levels to deliver high customer service and meet SLA requirements.
- Book service engineer visits, liaise with engineers, subcontractors, and customers.
- Use service scheduling software to assign optimal engineers.
- Communicate and resolve scheduling issues with customers and personnel.
- Alert management to potential problems and work towards resolution.
- Reassign work as needed based on workloads and priorities.
- Monitor engineer activity and ensure customer commitments are met, communicating status changes.
- Optimize forecasts and action risks.
- Support the business with ad hoc tasks.

**Logistics**:

- Place Purchase Orders for project materials.
- Ensure timely material deliveries.
- Negotiate with suppliers and coordinate equipment delivery.
- Perform shipping operations.
- Flag and escalate back-order items or risks.
- Control inventory of existing projects.
- Order and coordinate plant hire.
- Coordinate repair RMA’s.

**Billing**:

- Conduct final checks before billing.
- Manage billing invoices and credit notes.
- Process data entry for new orders and modifications.
- Handle orders received via Basware.
- Communicate with clients regarding financial/administrative issues.
- Resolve customer disputes in a timely manner.
- Interact with internal departments to resolve customer queries.
- Conduct regular reviews with Operations & Sales Management to resolve outstanding issues.

**Requirements**:

- Experience in Customer Service or Operations/Service Delivery.
- Strong decision-making skills and adaptability.
- Proficient in MS Office, especially Excel.
- PC literate with experience in bespoke software.
- Knowledge of Resource Planning/Workforce Management systems.
- Excellent communication and interpersonal skills.
- Good telephone manner and appropriate business communications.
- Strong written and verbal communication skills.
- Team player with the ability to operate under pressure.

Join Sensormatic Solutions and become part of a team that helps retailers create seamless and secure shopping experiences for their customers. Your role as a Customer Service Coordinator will be pivotal in ensuring efficient project execution and customer satisfaction.

LI-SD1

LI-Onsite

  • Customer Service Coordinator

    1 month ago

    Solihull, United Kingdom Johnson Controls Full time

    Job Title: Customer Service Coordinator Location:  Solihull or Sunbury Department:  Sales/Operations Reports To:  Senior Sales Coordinator Job Overview We are seeking a motivated and detail-oriented Sales Coordinator to support our sales and operations teams in preparing and managing quotes. In this entry-level role, you will work closely with...

  • Customer Service Coordinator

    7 months ago

    Solihull, United Kingdom Trelleborg Sealing Solutions (TSS) Full time

    Are you a talent looking to build business skills, gain experience, and take on exciting challenges? Grow your career with Trelleborg and start shaping the industry from the inside. **Who are we?**: Trelleborg Sealing Solutions is a leading global supplier of sealing solutions. Our range of products includes O-Rings, hydraulic seals, rotary shaft seals, oil...

  • Customer Service Coordinator

    3 weeks ago

    Solihull, United Kingdom Trelleborg Sealing Solutions (Tss) Full time

    Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet.And we are where we are because our talents brought us here.By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business...

  • Service Coordinator

    6 months ago

    Solihull, United Kingdom Whale Tankers Ltd Full time

    Permanent Full Time Monday - Thursday 08:30am - 17:00pm and Friday 08:30am - 16:30pm Come and join our Whale Family! We are looking for a Service Coordinator to join our team, you would be the first point of contact for all customer inbound enquiries, coordinate with engineers, customers and suppliers to ensure jobs are completed on time in line with...

  • Service Coordinator

    1 month ago

    Solihull, United Kingdom Johnson Controls Full time

    Service Coordinator – Sensormatic Solutions About Sensormatic Solutions:  Sensormatic Solutions empowers retailers to deliver seamless, personalized experiences by enabling accurate decision-making across the enterprise. We connect and bridge gaps within retail enterprises to provide critical, real-time insights into inventory, shoppers,...

  • Customer Coordinator

    6 months ago

    Solihull, United Kingdom Groomfield Recruitment Ltd Full time

    Our client is seeking a dedicated Customer Co-Ordinator to join their dynamic team. This role is integral to the company's operations, ensuring the delivery of exceptional service standards within the automotive supply chain. - Annual salary of £25,000. - Minimum of 25 days holiday plus Bank Holidays. - Access to a comprehensive reward scheme with online...

  • Customer Coordinator

    6 months ago

    Solihull, United Kingdom Groomfield Recruitment Ltd Full time

    Our client is seeking a dedicated Customer Co-Ordinator to join their dynamic team. This role is integral to the company's operations, ensuring the delivery of exceptional service standards within the automotive supply chain. - Annual salary of £25,000. - Minimum of 25 days holiday plus Bank Holidays. - Access to a comprehensive reward scheme with online...

  • Customer Service Planner

    6 months ago

    Solihull, United Kingdom Johnson Controls International Full time

    **Company Overview**: Sensormatic Solutions empowers retailers with frictionless personalized experiences through accurate decision-making across the enterprise. We bridge gaps within retail enterprises to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our mission is to protect assets and people, ensuring a safe...

  • Service Coordinator Specialist

    3 weeks ago

    Solihull, Solihull, United Kingdom Johnson Controls Full time

    About Johnson ControlsWe are a leading provider of building efficiency solutions, offering a competitive remuneration package based on qualifications and experience. This includes life and accident insurance for eligible employees.Job Summary:The Service Coordinator will play a crucial role in supporting the service team by planning and tracking service...

  • Care Coordinator

    3 days ago

    Metropolitan Borough of Solihull, United Kingdom Confederation of Service Charities Full time

    The Confederation of Service Charities is looking for a dedicated Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in supporting the nursing and dementia care teams, ensuring a seamless transition for new residents and maintaining excellent service standards.This role involves working closely with colleagues to deliver a...

  • Customer Service Advisor

    7 months ago

    Solihull, United Kingdom Bridge of Hope Full time

    ** Job Title; **Customer Service Advisor **Start Date; **ASAP **Duration; **12 months **Job Type; **Contract, possibility to go permanent **Location**:Solihull, hybrid working once training is completed **Pay Rate; **£13.90 **Working Hours**:Monday to Friday 9-5 **Role Overview**: Your primary responsibility will be to assist with the rollout of...

  • Customer Service Advisor

    7 months ago

    Solihull, United Kingdom Page Personnel Full time

    Reputable business offering progression - Flexible hybrid working options **About Our Client**: This reputable manufacturer within the industrial sector provide innovative solutions to construction businesses in over 50 countries worldwide. The business prides themselves on their personal and high quality service and long lasting relationships with...

  • Customer Service Administrator

    1 month ago

    Solihull, United Kingdom Johnson Controls Full time

    Job Title: Customer Service Administrator Location:  Solihull or Sunbury Department:  Sales/Operations Reports To:  Senior Sales Coordinator Job Overview We are seeking a motivated and detail-oriented Sales Quotation Administrator to support our sales and operations teams in preparing and managing quotes. In this entry-level role, you will work...

  • Automotive Customer Service Representative

    4 weeks ago

    Solihull, Solihull, United Kingdom LSH Auto Full time

    Service Advisor Role at LSH AutoLSH Auto is a leading provider of exceptional customer service in the automotive sector, and we're seeking a skilled Service Advisor to join our team.Salary: £25,000 - £35,000 per annum, depending on experience.About the RoleThe primary focus of this position will be to provide top-tier customer service, ensuring a smooth...

  • Service Coordinator

    3 weeks ago

    Solihull, United Kingdom Johnson Controls Full time

    Service Coordinator – Sensormatic Solutions About Sensormatic Solutions: Sensormatic Solutions empowers retailers to deliver seamless, personalized experiences by enabling accurate decision-making across the enterprise.

  • Capital Services Coordinator

    6 months ago

    Solihull, United Kingdom Digby Morgan Full time

    summary - _ solihull, west midlands_ - _ £11.50 per hour_ - _ temporary_- specialism - customer services- sub specialism - customer service- reference number - KM0789 - job details Are you experienced front and back office admin? Are you someone who enjoys working with customers? If yes, we do have an exciting opportunity for you. Our client is a...

  • Service Coordinator

    3 weeks ago

    Solihull, West Midlands, United Kingdom Johnson Controls Full time

    Service Coordinator – Sensormatic Solutions Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. About Sensormatic Solutions:  Sensormatic Solutions empowers retailers to deliver seamless, personalized experiences by enabling accurate decision-making...

  • Service Coordinator

    2 months ago

    Solihull, POST-WML, United Kingdom Johnson Controls Full time

    Service Coordinator – Sensormatic SolutionsLike the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.About Sensormatic Solutions: Sensormatic Solutions empowers retailers to deliver seamless, personalized experiences by enabling accurate decision-making across...

  • Food Service Coordinator

    2 days ago

    Solihull, Solihull, United Kingdom The Extracare Charitable Trust ta Extracare Full time

    Hospitality Assistant OpportunityWe are seeking a skilled Food Service Coordinator to join our team at our Solihull Retirement Village in Birmingham.This is an excellent opportunity for an experienced individual to make a real difference in the lives of older people.Key responsibilities include:Operating a predominantly breakfast, lunchtime, and evening...

  • Service & Spare Parts Coordinator

    7 months ago

    Solihull, United Kingdom Aspen Cooling Full time

    Service & Spare Parts Coordinator Required in Solihull Nov 17, 2021 **Location: Solihull** At Aspen Cooling we look to employ the best people in the UK in each sector to ensure that we maintain our level of excellence. You will be part of a team providing a central point of contact for our clients, engineers and departments. and efficiently to ensure the...