Customer Coordinator

6 months ago


Solihull, United Kingdom Groomfield Recruitment Ltd Full time

Our client is seeking a dedicated Customer Co-Ordinator to join their dynamic team. This role is integral to the company's operations, ensuring the delivery of exceptional service standards within the automotive supply chain.
- Annual salary of £25,000.
- Minimum of 25 days holiday plus Bank Holidays.
- Access to a comprehensive reward scheme with online and High Street discounts.
- The company is committed to internal promotion and offers a cycle to work scheme and a rewarding discount scheme.
- Monday - Friday office hours.

**The Role**:
The Customer Co-Ordinator will play a pivotal role in:

- Overseeing the daily operations of a team of drivers, ensuring the delivery of a 5-star service.
- Fostering strong relationships with drivers for effective coaching and development.
- Strategically allocating drivers based on their skills and customer needs.
- Collaborating with recruitment to maintain optimal driver coverage.
- Handling inbound and outbound communication with drivers.
- Proactively resolving any operational issues.
- Coordinating with the Planning Team for seamless journey execution.
- Keeping the Customer Service Team updated with accurate information.
- Providing emergency cover outside of standard hours on a rotational basis.

**The Person**:
You will be computer literate with an excellent telephone manner. Ideally you will have experience within logistics, however this is not an essential.

**The Package**:

- The Customer Co-Ordinator will receive an annual salary of £25,000.
- Additionally, the role includes a minimum of 25 days holiday plus Bank Holidays, a company pension scheme, and childcare vouchers.
- Free car parking.
- The company is committed to internal promotion and offers a cycle to work scheme and a rewarding discount scheme.

If you're seeking a role that offers teamwork, training, and long-term career opportunities in a company that's on the move, this Customer Co-Ordinator position could be the perfect fit for you.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Free parking

Schedule:

- Monday to Friday

Work Location: In person



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