Customer Service Assistant

4 days ago

Horley, United Kingdom GRIDSERVE Full time

Department : Retail

Job Title: Customer Service Assistant

Reports to : General Manager

Location: Site Based (Gatwick GRIDSERVE Electric Forecourt)

Contract Type: Permanent

Working hours: Working hours will include early and late shifts across 7 days a week, in line with operational retail hours of 4:00am - 10:00pm

**ROLE OVERVIEW**

**MAIN RESPONSIBILITIES**
- Ensuring brand standards and customer service levels are achieved and are of the highest standards
- Drive lead generation into Electric Vehicle Solutions through customer engagement and knowledge of the products
- Attend regular team briefings to stay aligned with all current promotions and products
- Deliver an awesome customer experience of showcasing Electric Cars at the UK’s First Electric Forecourt
- Be knowledgeable and maintain a customer centric environment, which helps demystify the barriers of Electric Vehicles and provides a space where customers can learn and reflect on the benefits of Electric Vehicles
- Maximise facility utilisation and drive GRIDSERVE brand advocacy through membership sign-up
- Use in-store technology on new vehicle leasing processes. Make this process seamless, fast, and enjoyable for customers
- Adhere to all licensing laws
- Work collaboratively to ensure all audits are passed
- Act as a keyholder and Duty Manager of the Electric Forecourt® as required.
- Adhere to all company policies, procedures and business ethics codes including anti-bribery policy and Environmental and Quality Management System, compliant with ISO standards

**PERSON SPECIFICATION**
- You must have customer service experience within a retail, leisure or hospitality environment.
- You must be enthusiastic, determined, and passionate about the customer experience with 1st class standards and have the ability to engage with a range of stakeholders both internal and external
- A knowledge of electric vehicles is beneficial, but not essential as full training will be provided. However, a passion for sustainability, renewable energy and putting the planet first is a must.
- Self-driven, focused, results and quality oriented
- Team player, innovative with sound judgement and solutions driven
- Able to approach work with positive energy and integrity
- The ability to foster self-motivation to achieve impeccable service levels
- Cordial and professional with excellent customer facing skills
- Effective communication both verbally and in written form
- Confident in presenting & public speaking. Full training to be given around any topics you may cover
- Computer literate. Must be a proficient user of Microsoft suite of packages including Word, Outlook, Excel and PowerPoint, where needed.
- Flexible and willing to work a range of early/late shifts, weekends, and bank holidays.

**Required Qualifications and Certifications**
- Minimum 1 year of driving experience with a full UK Driving License (Automatic or Manual)

**Equal Opportunity Statement**:
GRIDSERVE is committed to being an Equal Opportunity Employer. We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including color, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category.

**Company Culture & Values**

GRIDSERVE prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’. Our Iver office is set in a private estate with lavish open grounds providing a great environment to work in.

We aim to work with Awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold:
**Be Awesome **We aim to delight: ‘great’ is our minimum bar

**Positively Charged **We are positive people who approach life and every task full of healthy energy

**Synergy Seekers **We have each other’s back, and appreciate that the whole is greater than the sum of its parts

**Legacy Creators **We strive to deliver positive change through strong ethics and sustainable choices

**Straight Up **We are open, honest, direct people who accept responsibility and sweep nothing under the carpet

**Risk Mitigators **We stack the odds in our favour by taking risks we have the ability to influence

**Thought Leaders **We have the strength and conviction to create a better path, and to follow gut instincts

**Solutions Focussed **We embrace problems as opportunities and focus our time and energy on solutions

Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. W

  • Customer Service Assistant

    4 weeks ago

    Horley, United Kingdom World Duty Free - WDF Full time

    Description clearer"> Customer Assistant – Customer Service Advisor Location – Gatwick Airport Pay – competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) Contract – 35 hours per week, plus overtime, permanent, full time Working pattern - 3 on 3 off (3 weekends off in a row) or...

  • Customer Service Assistant

    3 weeks ago

    Horley, United Kingdom World Duty Free - WDF Full time

    Description clearer"> Customer Assistant – Customer Service Advisor Location – Gatwick Airport Pay – competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) Contract – 35 hours per week, plus overtime, permanent, full time Working pattern - 3 on 3 off (3 weekends off in a row) or...

  • Customer Service Assistant

    3 weeks ago

    Horley, United Kingdom Govia Thameslink Railway Full time

    **Key Info** Role**:Gateline Assistant** Locations**: 1 x Horley, 1 x Three Bridges** Contract**:Full Time, averaging 35 hours per week** Roster**: Earlies & Lates (covering between 05:45 and 00:30 approx)** **Are you passionate about delivering outstanding customer service?** **Do you enjoy helping people?** This is your opportunity, as you will...

  • Customer Service Assistant

    4 weeks ago

    Horley, United Kingdom National Car Parks Limited Full time

    At National Car Parks we are looking for Customer Service Assistants / Valets for our car park at Gatwick Airport . If you have experience in a customer service environment and a full valid driving license, we would love to hear from you: APPLY NOW!Not sure what skills you will need for this opportunity Simply read the full description below to get a...

  • Customer Service Assistant

    4 weeks ago

    Horley, United Kingdom CareerBliss Full time

    AtNational Car Parkswe are looking forCustomer Service Assistants / Valetsfor our car park atGatwick Airport. If you have experience in a customer service environment and a full valid driving license, we would love to hear from you:APPLY NOW!This is a full time role that will follow a 4 on 4 off shift rotation, working 42 hours per week.Dont miss this...

  • Customer Service Assistant

    4 weeks ago

    Horley, United Kingdom National Car Parks Limited Full time

    AtNational Car Parkswe are looking forCustomer Service Assistants / Valetsfor our car park atGatwick Airport. If you have experience in a customer service environment and a full valid driving license, we would love to hear from you:APPLY NOW!This is a full time role that will follow a 4 on 4 off shift rotation, working 42 hours per week.Dont miss this...

  • Customer Service Assistant

    3 weeks ago

    Horley, United Kingdom Govia Thameslink Railway Full time

    Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day! Key to your role, at all times, is being visible and anticipating the needs of...

  • Customer Service Advisor

    1 month ago

    Horley, United Kingdom Premier Work Support Full time

    Premier Work Support are recruiting for a Customer Service Advisor for one of our long standing prestigious Clients based just outside of Horley, Surrey.This is a permanent role and the ideal candidate would have experience working in a Customer Service/Customer Sales environment. You should have an excellent telephone manner along with strong verbal and...

  • Customer Service Advisor

    4 weeks ago

    Horley, United Kingdom Premier Work Support Full time

    Premier Work Support are recruiting for a **Customer Service Advisor** for one of our long standing prestigious Clients based just outside of Horley, Surrey. Managing in-bound calls and working in a team of 5, you will be identifying and assessing customer's needs to achieve satisfaction. Resolving product or service problems by clarifying the customer's...

  • Customer Service Advisor

    4 weeks ago

    Horley, United Kingdom Premier Work Support Full time

    Premier Work Support are recruiting for a Customer Service Advisor for one of our long standing prestigious Clients based just outside of Horley, Surrey.This is a permanent role and the ideal candidate would have experience working in a Customer Service/Customer Sales environment. You should have an excellent telephone manner along with strong verbal and...

  • Customer Service Advisor

    1 week ago

    Horley, Surrey, United Kingdom Premier Work Support Full time

    Premier Work Support are recruiting for a Customer Service Advisor for one of our long standing prestigious Clients based just outside of Horley, Surrey. This is a permanent role and the ideal candidate would have experience working in a Customer Service/Customer Sales environment. You should have an excellent telephone manner along with strong verbal...

  • Customer Service Advisor

    2 months ago

    Horley, United Kingdom AWD Recruitment Limited Full time

    Customer Service Advisor / Vehicle Servicing Coordinator who has previous customer service experience, good communication and organisational skills and the ability to multi-task is required for a well-established and leading company based in Heathrow Airport, London. **SALARY**: Competitive **LOCATION**: Gatwick Airport, Horley, West Sussex **JOB TYPE**:...

  • Customer Service Advisor

    3 weeks ago

    Horley, United Kingdom AWD Recruitment Limited Full time

    Customer Service Advisor / Vehicle Servicing Coordinator who has previous customer service experience, good communication and organisational skills and the ability to multi-task is required for a well-established and leading company based in Heathrow Airport, London. **SALARY**: Competitive **LOCATION**: Gatwick Airport, Horley, West Sussex **JOB TYPE**:...

  • Customer Service Advisor

    2 weeks ago

    Horley, United Kingdom YourRecruit Group Full time

    My client is a well-established and innovative Data Analysis organisation who helps organisations manage their energy better and are well-respected within their division. They have been established for over 40 years and as a business, they currently haveover 3.5k customers and employ over 300 people - this role will be based at their **Horley** office. They...

  • Customer Assistant

    1 week ago

    Horley, United Kingdom Lidl Full time

    Summary £12.40 - £13 per hour | 30 hour contract | shifts 13:00 - 22:30 | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a...

  • Customer Service Leader

    1 month ago

    Horley, United Kingdom World Duty Free - WDF Full time

    Description clearer"> Retail Manager - Lead the Way at Gatwick Airport! Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Gatwick airport Contract  – 38.5 hours per week, full time, permanent, 2 week...

  • Customer Service Leader

    3 weeks ago

    Horley, United Kingdom World Duty Free - WDF Full time

    Description clearer"> Retail Manager - Lead the Way at Gatwick Airport! Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Gatwick airport Contract  – 38.5 hours per week, full time, permanent, 2 week...

  • Customer Assistant

    1 month ago

    Horley, United Kingdom Lidl in Deutschland Full time

    Summary £12.40 - £13 per hour | 30 hour contract | shifts 13:00 - 22:30 | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like...

  • Customer Assistant

    4 weeks ago

    Horley, United Kingdom Lidl GB Full time

    Summary £12.40 - £13 per hour 30 hour contract shifts 13:00 - 22:30 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer...

  • Customer Assistant

    3 weeks ago

    Horley, United Kingdom Lidl GB Full time

    Summary £12.40 - £13 per hour 30 hour contract shifts 13:00 - 22:30 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer...