Customer Service Assistant

6 months ago

Horley, United Kingdom GRIDSERVE Full time

Department : Retail

Job Title: Customer Service Assistant

Reports to : General Manager

Location: Site Based (Gatwick GRIDSERVE Electric Forecourt)

Contract Type: Permanent

Working hours: Working hours will include early and late shifts across 7 days a week, in line with operational retail hours of 4:00am - 10:00pm

**ROLE OVERVIEW**

**MAIN RESPONSIBILITIES**
- Ensuring brand standards and customer service levels are achieved and are of the highest standards
- Drive lead generation into Electric Vehicle Solutions through customer engagement and knowledge of the products
- Attend regular team briefings to stay aligned with all current promotions and products
- Deliver an awesome customer experience of showcasing Electric Cars at the UK’s First Electric Forecourt
- Be knowledgeable and maintain a customer centric environment, which helps demystify the barriers of Electric Vehicles and provides a space where customers can learn and reflect on the benefits of Electric Vehicles
- Maximise facility utilisation and drive GRIDSERVE brand advocacy through membership sign-up
- Use in-store technology on new vehicle leasing processes. Make this process seamless, fast, and enjoyable for customers
- Adhere to all licensing laws
- Work collaboratively to ensure all audits are passed
- Act as a keyholder and Duty Manager of the Electric Forecourt® as required.
- Adhere to all company policies, procedures and business ethics codes including anti-bribery policy and Environmental and Quality Management System, compliant with ISO standards

**PERSON SPECIFICATION**
- You must have customer service experience within a retail, leisure or hospitality environment.
- You must be enthusiastic, determined, and passionate about the customer experience with 1st class standards and have the ability to engage with a range of stakeholders both internal and external
- A knowledge of electric vehicles is beneficial, but not essential as full training will be provided. However, a passion for sustainability, renewable energy and putting the planet first is a must.
- Self-driven, focused, results and quality oriented
- Team player, innovative with sound judgement and solutions driven
- Able to approach work with positive energy and integrity
- The ability to foster self-motivation to achieve impeccable service levels
- Cordial and professional with excellent customer facing skills
- Effective communication both verbally and in written form
- Confident in presenting & public speaking. Full training to be given around any topics you may cover
- Computer literate. Must be a proficient user of Microsoft suite of packages including Word, Outlook, Excel and PowerPoint, where needed.
- Flexible and willing to work a range of early/late shifts, weekends, and bank holidays.

**Required Qualifications and Certifications**
- Minimum 1 year of driving experience with a full UK Driving License (Automatic or Manual)

**Equal Opportunity Statement**:
GRIDSERVE is committed to being an Equal Opportunity Employer. We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including color, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category.

**Company Culture & Values**

GRIDSERVE prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’. Our Iver office is set in a private estate with lavish open grounds providing a great environment to work in.

We aim to work with Awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold:
**Be Awesome **We aim to delight: ‘great’ is our minimum bar

**Positively Charged **We are positive people who approach life and every task full of healthy energy

**Synergy Seekers **We have each other’s back, and appreciate that the whole is greater than the sum of its parts

**Legacy Creators **We strive to deliver positive change through strong ethics and sustainable choices

**Straight Up **We are open, honest, direct people who accept responsibility and sweep nothing under the carpet

**Risk Mitigators **We stack the odds in our favour by taking risks we have the ability to influence

**Thought Leaders **We have the strength and conviction to create a better path, and to follow gut instincts

**Solutions Focussed **We embrace problems as opportunities and focus our time and energy on solutions

Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. W

  • Customer Service Assistant

    7 months ago

    Horley, United Kingdom World Duty Free - WDF Full time

    Description clearer"> Customer Assistant – Customer Service Advisor Location – Gatwick Airport Pay – competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) Contract – 35 hours per week, plus overtime, permanent, full time Working pattern - 3 on 3 off (3 weekends off in a row) or...

  • Customer Service Assistant

    7 months ago

    Horley, United Kingdom Govia Thameslink Railway Full time

    **Key Info** Role**:Gateline Assistant** Locations**: 1 x Horley, 1 x Three Bridges** Contract**:Full Time, averaging 35 hours per week** Roster**: Earlies & Lates (covering between 05:45 and 00:30 approx)** **Are you passionate about delivering outstanding customer service?** **Do you enjoy helping people?** This is your opportunity, as you will...

  • Customer Service Technical Assistant

    4 weeks ago

    Horley, Surrey, United Kingdom Archard Talent Limited Full time

    Archard Talent LimitedWe are seeking a skilled and motivated Helpdesk Technician to join our team. As a Helpdesk Technician, you will provide technical support and assistance to customers.About the Role:The successful candidate will be responsible for troubleshooting faults, resolving remote cases efficiently, and providing support for the upkeep and...

  • Customer Service Ambassador

    3 weeks ago

    Horley, Surrey, United Kingdom World Duty Free - WDF Full time

    World Duty Free - WDF is seeking a highly skilled Customer Service Assistant to join their team at Gatwick Airport. The successful candidate will have a competitive hourly rate plus excellent benefits, including a 20% premium for unsociable hours.Job DescriptionThe primary responsibility of this role is to deliver an exceptional customer experience,...

  • Customer Assistant

    6 months ago

    Horley, United Kingdom Lidl Full time

    Summary £12.40 - £13 per hour | 30 hour contract | shifts 13:00 - 22:30 | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a...

  • Customer Service Representative

    1 month ago

    Horley, Surrey, United Kingdom World Duty Free - WDF Full time

    Customer Service Role OverviewWorld Duty Free is seeking a skilled Customer Service Representative to join our team at Gatwick Airport.Key ResponsibilitiesAs a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, building rapport with customers, and providing them with an enjoyable journey through our...

  • Customer Service Leader

    7 months ago

    Horley, United Kingdom World Duty Free - WDF Full time

    Description clearer"> Retail Manager - Lead the Way at Gatwick Airport! Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Gatwick airport Contract  – 38.5 hours per week, full time, permanent, 2 week...

  • Customer Service Rep

    6 months ago

    Horley, United Kingdom Pertemps Network Group Full time

    **Customer Service Rep**: - 447104144**£23,000 - £25,000 Per Annum** - Full Time**Permanent** **Horley, Surrey** **Customer Service And Call Centre** **Job Description**: - Pertemps are working with a reputable organisation based near Crawley who are looking for a Customer Service Coordinator to join their growing and ambitious team. Fantastic...

  • Customer Service Executive

    6 months ago

    Horley, United Kingdom Flight Directors Full time

    Flight Directors is a leading general sales agency in the UK, providing bespoke services to a wide range of customer airlines. With years of experience in the aviation industry, we understand the importance of excellent customer service and the impact it has on the success of an airline. That is why we are now looking to build a dedicated customer service...

  • Customer Service Manager

    2 days ago

    Horley, United Kingdom Lloyd Recruitment - Epsom Full time

    Job Title: Customer Service ManagerLocation: RedhillSalary: £38-40k (dependent on experience)Job Type: PermanentAbout the RoleWe’re looking for a customer-focused leader to manage a small, close-knit customer service team. You’ll play a pivotal part in delivering exceptional service, maintaining high levels of client satisfaction, and improving...

  • Customer Service Manager

    2 days ago

    Horley, United Kingdom Lloyd Recruitment - Epsom Full time

    Job Title: Customer Service Manager Location: Redhill Salary: £38-40k (dependent on experience) Job Type: Permanent About the Role We’re looking for a customer-focused leader to manage a small, close-knit customer service team. You’ll play a pivotal part in delivering exceptional service, maintaining high levels of client satisfaction, and improving...

  • Customer Service Ambassador

    4 days ago

    Horley, Surrey, United Kingdom Estee Lauder Full time

    Job OverviewEstee Lauder is seeking an experienced Customer Service Ambassador to join our team. This role offers a competitive salary of $60,000 - $75,000 per annum, depending on experience.About the Position:The Customer Service Ambassador will be responsible for driving and elevating execution standards of brand services primarily through the delivery of...

  • Customer Service Representative

    4 weeks ago

    Horley, Surrey, United Kingdom Pret Full time

    As a Front of House Team Member at Pret A Manger, Gatwick Airport, you will be part of a team that is passionate about delivering great customer service and preparing delicious products.What We Offer:Competitive hourly rate (£ to £) inclusive of weekly mystery shopper bonus of £ per hourFree food when you're workingClub Pret Membership, with 50% off food...

  • Guest Services Assistant

    6 months ago

    Horley, United Kingdom Courtyard by Marriott London Gatwick Full time

    The role   Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Gatwick (RH6 0NT) Nights Guest Service Assistant duties include:  supporting your...

  • Customer Service Ambassador

    3 weeks ago

    Horley, Surrey, United Kingdom Pret Full time

    We are seeking enthusiastic and passionate individuals to join our team at Pret, Gatwick Airport. As a Front of House Team Member, you will be responsible for delivering great customer service and preparing delicious products.What We OfferA competitive salary of £9-£10 per hour, inclusive of weekly mystery shopper bonus of £1 per hourFree food when...

  • Customer Service

    6 months ago

    Horley, United Kingdom Optima Recruitment Full time

    **Benefits**: - Based in Horley - £30,000 - £35,000 - 5 hrs per week, 9am - 5:30pm - Pension - 25 days holiday plus statutory public holidays - Private Medical Insurance Employee Cover - Life Assurance **Job specification**: - Daily liaison with our UK 3rd Party Warehouse. - Manual & Electronic Order / EDI processing for UK customer orders - Setting up...

  • Customer Care Agent

    6 months ago

    Horley, United Kingdom Wilson James Full time

    **BECOME** **Be Part of Something Amazing. Join Wilson James** As one of the UK's leading aviation managed service providers, we support in making airports safe, secure, and efficient with outstanding levels of customer service. Become a Customer Care Agent based at London Gatwick Airport. Working as a member of the Passengers with Reduced Mobility (PRM)...

  • Customer Service Barista Specialist

    4 weeks ago

    Horley, Surrey, United Kingdom whitbread Full time

    We're currently recruiting for a Customer Service Barista Specialist in our London Gatwick Airport (North Terminal) Premier Inn.As a valued member of our team, you'll be working 35 hours per week, with the opportunity to earn up to £15.00 per hour.About the RoleThis is an exciting opportunity to join our team as a Barista, serving drinks in our hotel's...

  • Service Centre Manager Assistant

    3 weeks ago

    Horley, Surrey, United Kingdom DX Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Ensuring all drivers report to pre-brief and structuring driver returns to the Service Centre for effective customer delivery and collection management;Completing performance management processes with drivers, including analysis of failed deliveries and collections;Conducting system-driven...

  • Service Manager Assistant

    5 days ago

    Horley, Surrey, United Kingdom Avenues Group Full time

    Job Overview:Avenues Group is a community-driven organization that supports people with learning disabilities, autism, and epilepsy. We are seeking a Part Time Assistant Service Manager to join our team at our service based in Horley.About the Role:This is a job share opportunity for a 24 hour contract per week. As an Assistant Service Manager, you will...