Customer Service Leader

6 months ago


Horley, United Kingdom World Duty Free - WDF Full time
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Retail Manager - Lead the Way at Gatwick Airport

Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Gatwick airport

Contract  – 38.5 hours per week, full time, permanent,

2 week pattern - every other weekend off, Early shifts (3am - 14:00) & Late shifts (10am to 9.30pm)

Salary - Annual salary with a 12% Management Bonus

Benefits you'll enjoy:

Fantastic perks, including free parking, staff and travel discounts

Comprehensive wellbeing support, Employee Assistance Programme (EAP), and life assurance

Access to a pension scheme and a health cash plan for dental, optical, medical, and health & fitness discounts

Your Responsibilities:

As a Retail Manager, you will have a critical role in driving the success of our store. Your key responsibilities will include:

Inspiring and leading the team to deliver an exceptional customer service experience

Coaching and developing the team to achieve sales targets and uphold store standards

Collaborating with peers and Customer Service Leaders to ensure seamless operations

Maximizing department and category performance to optimize overall store success

Implementing strategies to enhance customer satisfaction and loyalty


What You Need:

To excel in this role, we are seeking candidates with the following qualifications and qualities:

Proven track record in successfully managing a team within a retail customer service and sales environment

Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels

Strong customer focus and the ability to engage and influence both internal and external customers

Self-motivated, passionate, enthusiastic, and a natural team leader

Excellent organizational and problem-solving skills to handle day-to-day store operations

Why Choose World Duty Free:

At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.

Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our  people promise , to be treated with  respect , be  engaged  in your job, to  grow your skills and receive fair recognition and reward .



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