Customer Service Executive

4 months ago


Horley, United Kingdom Flight Directors Full time

Flight Directors is a leading general sales agency in the UK, providing bespoke services to a wide range of customer airlines. With years of experience in the aviation industry, we understand the importance of excellent customer service and the impact it has on the success of an airline. That is why we are now looking to build a dedicated customer service team that will be solely focused on providing exceptional service to one specific airline.

As a customer service team member at Flight Directors, our goal is to ensure that every customer has a positive experience when interacting with our company, and as a team member, you will play a vital role in achieving that.

**Responsibilities**:

- Making bookings or changing bokoings in the airlines GDS
- Problem solving in a timely manner
- Offering a high level of customer service
- Being able to think on your feet

**Skills**:

- Excellent written and verbal communication
- Good listening skills
- Teamwork
- A high level of attention to detail
- A positive "can do" attitude
- Wiilingness to learn

While previous customer service experience is preferred, it is not a requirement. We value individuals who are enthusiastic, have a positive attitude, and are willing to learn and grow with our company.

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Overtime

Ability to Commute:

- Horley (required)

Work Location: Hybrid remote in Horley

Reference ID: SMGR20/02



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