Customer Service Director
4 weeks ago
At World Duty Free, we are seeking a highly skilled Retail Manager to lead our team at Gatwick airport. As a Retail Manager, you will be responsible for driving the success of our store by inspiring and leading the team to deliver an exceptional customer service experience.
Key Responsibilities:
- Inspire and lead the team to deliver an exceptional customer service experience
- Coach and develop the team to achieve sales targets and uphold store standards
- Collaborate with peers and Customer Service Leaders to ensure seamless operations
- Maximize department and category performance to optimize overall store success
- Implement strategies to enhance customer satisfaction and loyalty
Requirements:
- Proven track record in successfully managing a team within a retail customer service and sales environment
- Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels
- Strong customer focus and the ability to engage and influence both internal and external customers
- Self-motivated, passionate, enthusiastic, and a natural team leader
- Excellent organizational and problem-solving skills to handle day-to-day store operations
Why Choose World Duty Free:
We believe in nurturing our talent and providing comprehensive training and support to help you thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.
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