Customer Service Representative

1 month ago


Horley, Surrey, United Kingdom World Duty Free - WDF Full time

Customer Service Advisor Role at World Duty Free

Join our team at World Duty Free and become a key player in delivering exceptional customer experiences across our stores. As a Customer Service Advisor, you will be responsible for building strong relationships with our customers, providing them with a personalized and enjoyable shopping experience, and sharing your knowledge and passion for our luxurious products.

Your Key Responsibilities:

  • Deliver a world-class service experience for every customer, ensuring their needs are met and exceeded.
  • Maximize sales opportunities by utilizing your knowledge of products and promotions, and providing expert advice to customers.
  • Work collaboratively with colleagues to achieve operational standards and drive sales growth.
  • Develop and maintain a deep understanding of our products and services, staying up-to-date on new launches and promotions.

What We Offer:

  • A comprehensive induction and training program to ensure your success in the role.
  • A supportive and collaborative team environment, with opportunities for growth and development.
  • A competitive hourly rate, plus excellent benefits, including a company bonus scheme, employee assistance program, and discounts on products and travel.
  • The opportunity to work in a fast-paced and dynamic environment, with a focus on delivering exceptional customer experiences.

About Us:

At World Duty Free, we are committed to providing our customers with an exceptional shopping experience. We believe in treating our colleagues with respect, engaging them in their work, and providing opportunities for growth and development. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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