Customer Service Assistant
5 months ago
Customer Assistant – Customer Service Advisor
Location – Gatwick Airport
Pay – competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)
Contract – 35 hours per week, plus overtime, permanent, full time
Working pattern - 3 on 3 off (3 weekends off in a row) or 2-week rotating shift pattern (every other weekend off) between the hours of 4am – 11pm, will be discussed at interview. Please note our roles are on a rolling rota, and days do change every week. You will be provided with your rota 4 weeks in advance.
Customer Service advisors have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products.
Your responsibilities will be to:
Deliver an individualised world class service experience for every customer Maximise sales opportunities using world class service skills and knowledge of products and promotions Demonstrate positive personal behaviours and a can-do attitude Work independently or as part of a team to achieve operational standards across the storeWhat do you need, to be a customer assistant at World Duty Free?
Passion about working in a team Flexibility to adapt to the fast-paced environment Good communication skills Self-motivation, enthusiasm, and professionalismWorld Duty Free will provide a full induction and comprehensive training , to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development .
In addition, as a customer service representative your benefits will include:
Company bonus scheme Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us Discounts on products for our staff, family, and friends Travel discounts Free parkingWe know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise , to be treated with respect , be engaged in your job, to grow your skills and receive fair recognition and reward .
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