Retail Manager

7 days ago


Horley, Surrey, United Kingdom World Duty Free - WDF Full time
Job Description

As a Retail Manager at World Duty Free, you will be responsible for leading our team to deliver exceptional customer service experiences. Your key responsibilities include inspiring and motivating the team, coaching and developing them to achieve sales targets and uphold store standards, collaborating with peers and Customer Service Leaders to ensure seamless operations, maximizing department and category performance to optimize overall store success, and implementing strategies to enhance customer satisfaction and loyalty.

About Us

At World Duty Free, we believe in nurturing our talent and providing comprehensive training and support to help our employees thrive in their roles. As a Retail Manager, you will have the opportunity to lead by example and make a lasting impact on our team and customers.

Salary and Benefits

We offer an attractive salary package with an annual salary of £50,000, plus a 12% management bonus. Our benefits package includes fantastic perks such as free parking, staff and travel discounts, comprehensive wellbeing support, Employee Assistance Programme (EAP), life assurance, access to a pension scheme, and a health cash plan for dental, optical, medical, and health & fitness discounts.

Requirements
  1. Proven track record in successfully managing a team within a retail customer service and sales environment.
  2. Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels.
  3. Strong customer focus and the ability to engage and influence both internal and external customers.
  4. Self-motivated, passionate, enthusiastic, and a natural team leader.
  5. Excellent organizational and problem-solving skills to handle day-to-day store operations.


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