Hospitality Operations Manager
4 weeks ago
About the Role
At Airport Retail Enterprises UK Ltd, we're seeking a dedicated and enthusiastic Assistant Manager to join our team and support the General Manager in delivering exceptional customer experiences across our airport food and beverage business.
Key Responsibilities
- Oversee and coach the team to continually improve customer service while adhering to health and safety, food preparation, and alcohol licensing standards.
- Handle and protect customer, supplier, and colleague data in accordance with data protection requirements.
- Motivate the team through effective communication, delivering engaging pre- and post-shift briefs.
- Support colleagues in resolving customer complaints, handling escalations when necessary.
- Ensure all financial and administrative tasks are completed per the Duty Manager daily task list.
- Effectively manage team handovers between shifts, ensuring smooth transitions.
- Keep senior management informed of any significant issues arising during shifts.
Requirements
- A Food Hygiene certificate.
- Leadership and management qualifications.
- Significant senior-level hospitality experience with a proven track record in leadership.
- Familiarity with airport-based hospitality is a plus but not essential.
- Strong communication skills and the ability to build relationships with colleagues and customers.
- Proven success in managing teams, meeting sales targets, and maintaining excellent customer satisfaction.
Personal Qualities
- Passionate about continuous improvement.
- Decisive and resilient, with a calm and approachable manner.
- A natural leader with exceptional team management skills.
Benefits
- Tronc (tips and gratuities distribution system).
- NEST pension.
- Free meals while on duty at site.
- Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers.
- Access to our Employee Assistance Programme for health and well-being support.
- 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
- Staff referral bonus scheme.
Equal Opportunities
We recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK.
We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch.
-
Food and Beverage Team Member
4 weeks ago
Horley, Surrey, United Kingdom RBH Hospitality Management Full timeKey Responsibilities:As a member of the Food and Beverage Team at RBH Hospitality Management, you will be responsible for delivering exceptional service to our guests. This includes providing efficient and professional food and beverage service, maintaining high standards of cleanliness, and ensuring all equipment is stored correctly.Key Attributes:We are...
-
Food and Beverage Team Member
4 weeks ago
Horley, Surrey, United Kingdom RBH Hospitality Management Full timeAt RBH Hospitality Management, we are passionate about delivering exceptional experiences to our guests.As a member of our Food and Beverage Team, you will play a vital role in providing personalized and memorable experiences for our guests.Responsible for delivering efficient and professional food and beverage service to our guests.High attention to detail...
-
Healthcare Operations Manager
4 weeks ago
Horley, Surrey, United Kingdom Daytime Healthcare Full timeDaytime Healthcare is partnering with a leading private hospital group in the UK to deliver exceptional patient care. As a Ward Manager, you will be responsible for overseeing the day-to-day operations of a hospital department, ensuring a smooth and efficient workflow. The hospital group is renowned for its commitment to learning and development, offering a...
-
Restaurant Operations Manager
4 weeks ago
Horley, Surrey, United Kingdom Corecruitment Full timeJob Title: Assistant General ManagerSalary: Up to £35,000 + bonusLocation: GatwickOur client, a renowned international hospitality group, is seeking an experienced Assistant General Manager to lead the day-to-day operations of their busy Gastro restaurant and bar in Gatwick. As a key member of the management team, you will work closely with the General...
-
Executive Restaurant Operations Manager
1 week ago
Horley, Surrey, United Kingdom Corecruitment Full timeJob Title: Executive Restaurant Operations Manager About the Opportunity:This exciting role offers a unique chance to join a leading international hospitality group as an Executive Restaurant Operations Manager. Based in Gatwick, you will be responsible for overseeing the day-to-day operations of the restaurant and bar, working closely with the General...
-
Restaurant Operations Manager
4 weeks ago
Horley, Surrey, United Kingdom Corecruitment Full timeJob Title: Assistant General Manager – Gastro Hotel Restaurant & BarSalary: Up to £35,000 + bonusLocation: GatwickCorecruitment is seeking an experienced Assistant General Manager to join their busy Gastro restaurant and bar in this branded hotel in Gatwick. This is an excellent opportunity to work with a fantastic group with huge ambitions. As Assistant...
-
Hotel Operations Manager
3 weeks ago
Horley, Surrey, United Kingdom whitbread Full timeHotel Operations ManagerAs a Duty Manager at Premier Inn, you will oversee the smooth operation of our London Gatwick Airport hotel. With your exceptional organisational skills and attention to detail, you will ensure that every guest has a wonderful stay. Your ability to lead and motivate the team will make a real difference to our hotel's success.Key...
-
Airport Operations Manager Position
1 week ago
Horley, Surrey, United Kingdom Airport Retail Enterprises UK Ltd Full timeAt Airport Retail Enterprises UK Ltd, we are seeking a dedicated and experienced Airport Operations Manager to join our team. This role offers an excellent opportunity for growth and professional development in a fast-paced airport environment.About the Role:We are looking for a highly motivated and organized individual to oversee the smooth operation of our...
-
Restaurant Operations Manager
2 weeks ago
Horley, Surrey, United Kingdom Corecruitment Full timeAbout the RoleWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at a Gastro hotel in Gatwick. As a key member of the management team, you will be responsible for overseeing the day-to-day operations of the restaurant and bar.Key Responsibilities:Manage and train the team to deliver exceptional customer service...
-
Ward Operations Manager
7 days ago
Horley, Surrey, United Kingdom Sanctuary Personnel Ltd Full timeWe are seeking a highly skilled and motivated individual to fill the role of Ward Operations Manager - Surgical Unit at Sanctuary Personnel Ltd. As a member of our team, you will play a key part in ensuring the smooth operation of our Surgical Wards.About the Role:Responsible for leading the in-patient services team, including recruitment, induction,...
-
Hospitality and Retail Professional
4 weeks ago
Horley, Surrey, United Kingdom SSP Full time• Secure your future in the exciting world of Hospitality and Retail with SSP, the renowned leader in the sector.• Discover a world of possibilities as we seek passionate individuals to join our team at airports.• Whether you're interested in front of house or back of house roles, we have the perfect seasonal job for you.• SSP is your gateway to an...
-
Airport Operations Manager
3 weeks ago
Horley, Surrey, United Kingdom Airport Retail Enterprises UK Ltd Full timeAbout UsAirport Retail Enterprises UK Ltd is a family-run business dedicated to delivering exceptional experiences to every customer. We operate across the UK, seeking a committed and enthusiastic Assistant Manager to join our leadership team at our airport food and beverage business.The RoleThis role offers a fantastic opportunity for growth in a...
-
Horley, Surrey, United Kingdom Spire Healthcare Ltd Full timeAbout the RoleWe have an exciting opportunity for a Pharmacist to join our Staffing Bank at Spire Gatwick Park Hospital. This role will support our Pharmacy Team in providing an exemplary pharmacy service in accordance with current legislation, accepted professional and ethical standards, and clinical requirements.Main ResponsibilitiesProvide advice and...
-
Hotel Operations Manager
2 weeks ago
Horley, Surrey, United Kingdom Courtyard by Marriott London Gatwick Full timeCompany OverviewCourtyard by Marriott London Gatwick is a leading hospitality provider, committed to delivering exceptional guest experiences.Job SummaryWe are seeking a skilled and experienced Hotel Operations Manager to lead our overnight operations and ensure seamless guest experiences.Key ResponsibilitiesManage all overnight operations, including...
-
Premier Inn Hotel Operations Manager
3 weeks ago
Horley, Surrey, United Kingdom whitbread Full timeWe are seeking a skilled Duty Manager to oversee the day-to-day operations of our Premier Inn hotel in London Gatwick Airport (Manor Royal).Key Responsibilities:Manage a winning partnership between our leadership and housekeeping teams to ensure a welcoming, safe, and brilliant hotel experience.Ensure excellent organisational skills and a fantastic way with...
-
Airport Manager
4 weeks ago
Horley, Surrey, United Kingdom Airport Retail Enterprises UK Ltd Full timeAbout the RoleAs a key member of the Airport Retail Enterprises UK Ltd leadership team, you will play a vital role in ensuring the smooth operation of our airport restaurants and bars. Your responsibilities will include overseeing day-to-day operations, managing teams, and maintaining high standards of customer service.Key ResponsibilitiesOversee and coach...
-
Airport Operations Manager
4 weeks ago
Horley, Surrey, United Kingdom Europcar Full timeJob Title: Airport Operations ManagerAbout the Role:We are seeking an experienced Airport Operations Manager to join our team at Gatwick Airport. As a key member of our management team, you will be responsible for overseeing the performance of an operational team and ensuring the smooth day-to-day running of the airport.Key Responsibilities:Manage and...
-
Duty Manager The Breakfast Club
4 weeks ago
Horley, Surrey, United Kingdom SSP Full timeDuty Manager Opportunity at SSPSSP is seeking an experienced Duty Manager to join our dynamic team at The Breakfast Club, Gatwick Airport. As a Duty Manager, you will be responsible for overseeing the smooth operation of the restaurant, ensuring exceptional customer service, and driving excellence in our hospitality standards.Key Responsibilities:Lead by...
-
Senior Kitchen Operations Manager
1 day ago
Horley, Surrey, United Kingdom Brunning & Price - The Fox Revived Full timeCulinary Career OpportunityWe are offering an exciting opportunity for a motivated and ambitious Sous Chef to join our team at Brunning & Price - The Fox Revived. As a key member of our kitchen team, you will have the chance to develop your skills, expand your knowledge, and progress your career in a dynamic and supportive environment.Key...
-
Airport Operations Coordinator
4 weeks ago
Horley, Surrey, United Kingdom Signature Aviation Full timeJob SummaryWe are seeking a highly skilled and experienced Operations Officer to join our team at Signature Aviation. As an Operations Officer, you will play a critical role in ensuring the smooth operation of our airport base, providing exceptional customer service to our clients, and coordinating the arrival and departure of aircraft.About the RoleThis is...