Airport Manager

4 weeks ago


Horley, Surrey, United Kingdom Airport Retail Enterprises UK Ltd Full time

About the Role

As a key member of the Airport Retail Enterprises UK Ltd leadership team, you will play a vital role in ensuring the smooth operation of our airport restaurants and bars. Your responsibilities will include overseeing day-to-day operations, managing teams, and maintaining high standards of customer service.

Key Responsibilities

  • Oversee and coach the team to continually improve customer service and maintain high standards of health and safety, food preparation, and alcohol licensing.
  • Handle and protect customer, supplier, and colleague data in accordance with data protection requirements.
  • Motivate the team through effective communication, delivering engaging pre- and post-shift briefs.
  • Support colleagues in resolving customer complaints and handling escalations when necessary.
  • Ensure all financial and administrative tasks are completed as per the Duty Manager daily task list.
  • Effectively manage team handovers between shifts, ensuring smooth transitions.
  • Keep senior management informed of any significant issues arising during shifts.

Requirements

We are looking for an enthusiastic individual with a proven ability to lead teams in a hospitality environment. You will be passionate about delivering outstanding customer experiences and have the flexibility to work across various shift patterns.

Requirements include:

  • A Food Hygiene certificate.
  • Leadership and management qualifications.
  • Significant senior-level hospitality experience with a proven track record in leadership.
  • Familiarity with airport-based hospitality is a plus but not essential.
  • Strong communication skills and the ability to build relationships with colleagues and customers.
  • Proven success in managing teams, meeting sales targets, and maintaining excellent customer satisfaction.

Benefits

As a member of our team, you will enjoy a range of benefits including a Tronc (tips and gratuities distribution system), NEST pension, free meals while on duty, and access to our Employee Assistance Programme for health and well-being support.

Equal Opportunities

At Airport Retail Enterprises UK Ltd, we recognize the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. We are committed to ensuring all our employees are treated fairly and equitably at work.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch.

Language

The language of the role is English.



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