Airport Representative

1 month ago


Horley, Surrey, United Kingdom TUI Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Airport Representative. In this role, you will be responsible for providing exceptional customer service to our passengers at UK airports, ensuring a seamless and enjoyable travel experience.

Key Responsibilities

  • Support customers with on-the-day disruptions, including queue management and flight delays.
  • Work collaboratively with internal teams to ensure a smooth customer journey.
  • Resolve customer issues and escalate to the Customer Experience Airport Management team as needed.
  • Maintain accurate logs of daily events impacting customers.
  • Proactively update stakeholders with trends and insights.
  • Support the Airport Team Leader/Manager in delivering pre-agreed objectives and KPIs.

About You

We are looking for a customer-centric individual with a passion for travel and excellent communication skills. You will be able to remain calm in high-pressure situations and have experience of holding difficult conversations with customers face-to-face.

About Our Offer

We offer a range of benefits, including fantastic holiday discounts, health and wellbeing support, and a pension scheme. We are committed to being the best-loved holiday company for our customers and colleagues alike.



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