Customer Service Manager

1 month ago

Horley, Surrey, United Kingdom Optime Group Full time
Customer Service Manager Opportunity

Optime Group is seeking a highly skilled Customer Service Manager to join their team at an industry-leading Aviation Cargo site outside Gatwick Airport.

The successful candidate will be responsible for ensuring the relationship between Airlines, Airports, and the company are maintained, while also playing a key role in the planned expansion. This includes driving the team, maximising productivity, and adhering to strict aviation policies.

Key Responsibilities:

  • Effective management of warehouse operations and staff
  • Allocation of tasks to warehouse staff, prioritising when needed
  • Manage the flow of goods in/out of the warehouse, utilising the full capacity of the warehouse
  • Ensure operational processes are aligned with company policies
  • Promote and maintain positive H&S culture within the warehouse
  • Maintain the highest levels of security in line with CAA guidelines
  • Planning and managing the warehouse and office shifts
  • Ensure mandatory training requirements are being met
  • Accurate and timely completion of daily/weekly/monthly reports to Operations Manager
  • Provide Customers, Airline Customer Representatives, and Officials with a high standard of service
  • Be the liaison between Airline, Airline Customers, and the employer
  • Manage all aspects of new vendor set, including agreement of contracts - commercial agreement/SLAs
  • Work within SLAs agreed with Airlines
  • Lead person in charge on all Customer and Regulator audits
  • Attend regular meetings with business partners
  • Quality Assurance and self-auditing of staff performance on regular/defined periods

Requirements:

  • Excellent planning and organisational skills
  • Ability to liaise effectively with other staff, customers, and suppliers at all levels
  • High degree of self-motivation and professionalism
  • Respectfully considerate of others, dealing with people in a fair, ethical, and courteous manner
  • Ability to accept responsibility, with confidence in decision making
  • Flexibility to any operations schedule changes or operational changes
  • Excellent communication skills
  • Proven track record of managing staff and maximising productivity

This is an exciting opportunity to join the aviation sector and spearhead 2024 plans with your leadership and people skills.

Please submit your CV to apply for this fantastic role.

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