Customer Support Specialist
6 months ago
**Company Description**
MAUVAIS is a Direct to Consumer Apparel brand for men that is becoming famous for its unique fabrics, patterns, silhouettes and designs. Today, Jordan and his founding team have grown the company to £7.5m revenue profitably, with no external funding; just great product market fit and hard graft One catalyst for growth has been the USA. As MAUVAIS broadened its advertising into the USA, predominantly through paid social media they discovered USA consumers loved MAUVAIS’ unique cuts, patterns and designs. Spotting this quickly MAUVAIS invested more in USA centric Influencer/Creators and Ads.
MAUVAIS are now ready to scale up to a global brand, which is famous for something bigger than great products, To unlock this potential (to hit £30m within 5 years), MAUVAIS is now ready to invest in the right people to achieve this. This role is one of the most important for MAUVAIS and will be a career-defining opportunity to get involved at such an early (but secure) stage and make such an impact and wealth in the medium-term future
**Role Description (**£23,000 - £25,000 per annum)
This is a full-time Customer Support Specialist role with a hybrid work setup. You will be responsible for providing exceptional customer support, engaging with our customers on social media, liaising with our fulfillment companies to resolve issues around delayed/lost deliveries, and ensuring customer satisfaction. You will also have the flexibility to work from home for a portion of the time.
**Skills and Experience**
- Customer Support skills
- Strong Interpersonal Skills
- Ability to ensure high Customer Satisfaction
- Open and honest communication style
- High attention to detail
- Adaptability and the ability to think creatively
- Quick thinking and ability to switch tasks rapidly
- Possess a growth mindset for personal and company development
- Curious and eager to explore new opportunities
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- Will you be able to reliably commute or relocate to Saint Ives, PE27 5UW for this job?
Work Location: Hybrid remote in Saint Ives
Reference ID: CS 1001/2
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