Customer Service Advisor

5 months ago


Saint Ives, United Kingdom Busy Bee Recruitment Full time

Hours: Monday - Friday 08.00am - 16.30pm

Reward: Up to £11.50 an hour + holiday pay

Start: ASAP

Reference number: HA/Req/004044

**Customer Service Advisor**

**Location: St Ives, Cambridgeshire**

**Hours**:Monday - Friday 08.00am - 16.30pm**

**Salary: Up to £11.50 an hour + holiday pay**

**Duration: Temporary - Permanent**

**Who are we?**

We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base.

**The Requirements**:
**The Role**:

- Answering high volumes of telephone calls
- Discuss invoices, orders and accounts with customers, contact customers to verify account information
- Ensuring part requests are logged and completed in a 24 hour cycle, using in house software
- General administration duties to support the office and team
- Resolve any customer queries and complaints, recognising when complaints need to be escalated to management
- Inbox management on a daily basis, working in an organised and timely manner
- Accurate order logging and data uploading for all customers is essential
- Aftersales management, confirming customer satisfaction with orders and following up an issues in a timely manner



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