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Customer Service Advisor
1 week ago
Hours: Monday - Friday 08.00am - 16.30pm
Reward: Up to £11.50 an hour + holiday pay
Start: ASAP
Reference number: HA/Req/004044
**Customer Service Advisor**
**Location: St Ives, Cambridgeshire**
**Hours**:Monday - Friday 08.00am - 16.30pm**
**Salary: Up to £11.50 an hour + holiday pay**
**Duration: Temporary - Permanent**
**Who are we?**
We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base.
**The Requirements**:
**The Role**:
- Answering high volumes of telephone calls
- Discuss invoices, orders and accounts with customers, contact customers to verify account information
- Ensuring part requests are logged and completed in a 24 hour cycle, using in house software
- General administration duties to support the office and team
- Resolve any customer queries and complaints, recognising when complaints need to be escalated to management
- Inbox management on a daily basis, working in an organised and timely manner
- Accurate order logging and data uploading for all customers is essential
- Aftersales management, confirming customer satisfaction with orders and following up an issues in a timely manner
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