Senior Customer Service Advisor

7 months ago

Saint Ives, United Kingdom Marlowe SRC Full time

**Team Supervisor - Service Desk**

**Elogs**

**Location**:Office based

**Salary**: £24,075 per annum

**Reporting to**:Team Manager

**Job Type**:Full time

**About Us**

Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity.

Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape.

**About the role**

**Key Duties**:

- Supporting the team with queries
- Logging jobs and quotes onto the Elogs System
- Chasing updates and actions on works
- Actioning system alarms in accordance with correct process
- Ensuring the system is updated with clear concise notes.
- Monitor KPI’s and SLAs allocate staff as required on a day-to-day basis.
- Working with colleagues to ensure cover & collaborative working across the Service Desk
- Escalating complaints and issues to the Team Manager
- Providing holiday and absence cover for Team Manager
- Achieving workload targets

**What you will need**:
**Essential**
- Previous experience working in a senior customer service or supervisor role
- Excellent communication skills both written and verbal
- Previous experience of handling complaints or system issues
- A natural problem solver, with the ability to think outside of the box
- Approachable and supportive

**Desired**
- Previous management or supervisory experience

**Why join us?**

People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.

Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.

**Benefits**:

- 25 days annual leave plus bank holidays
- Contributory pension scheme
- Voluntary private medical
- Simply health care plan
- Gym and retail discounts
- Cycle to work scheme
- Quarterly charity days
- Religious holiday swap
- Car maintenance scheme
- Employee assistance programme
- Life learning - online learning materials
- Support with professional membership costs

**Job Types**: Full-time, Permanent

**Salary**: £24,075.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

**Experience**:

- Customer service: 1 year (required)
- Supervising: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- St. Ives (required)

Work Location: In person

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