Customer Service Advisor

6 months ago

Saint Ives, United Kingdom Marlowe SRC Full time

Customer Service Administrator - Property

Salary - £21,255 per annum

Location - PE27 St Ives, Cambridgeshire. You will be required to be office based initially for 6 months or until your probation period has passed.

Home/office-based hybrid working would then be a possibility in this role. Please note that for in this role you will be expected to work at least one day per weekend.

Are you a problem solver? A fixer? A people person ? Are you looking for a working environment where you can be yourself? Where you can unleash your individuality and use it to give our customers an experience to remember? Where you can work with a mix of wonderful and supportive colleagues and be proud of what you do?

We want to hear from you

About us and the role:
Elogs FM Ltd are a fast-paced and energetic business. We provides vital customer service & support to over 10,000 properties across the UK through cloud-based software backed up by a team of superheroes (yes we know that doesn’t sound terribly exciting but read on.)

We are looking for a super-fixer to join our team where no two days are the same and every day is an opportunity to learn something new and problem solve (we love it when a plan comes together)

If you have previous experience then that's great but it's really not necessary - Your own personal skills and strengths are more important as we provide full training on the industry, role and software.

As a Customer Service Administrator you will support Facilities Managers and building occupiers who are based throughout the UK.

Duties will include:

- Building strong relationships with customers in the field
- Logging issues and quote requests on the Internal System (providing reassurance & support)
- Keeping customers informed of progress
- Dealing with queries & chasing for updates
- Providing support to colleagues when things get crazy
- Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life
- Problem-solving
- Ensuring Service Centre KPI’s are met

The role is heavily customer service focused and requires an individual who can think quickly on their feet and be decisive in high-pressure situations. It's not quite 'big red button' pressure but there are the occasional emergencies that need to be neutralised as quickly as possible. It's busy here but that just makes the day fly by faster, one thing is for sure - you won't be bored.

You will be able to multitask, operate well within a team and let your warm personality shine through on the phone.

We have modern offices with onsite parking.

Shift pattern: Working 5 days out of 7 days.

Why join us?

People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.

Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.

When you join our division, not only is it a collaborative and rewarding place to work, but you are also joining people who care, support and champion personal development. Due to continued success and growth, you have the opportunity to be a part of our journey

**Salary**: £16,505.11-£25,486.64 per year

**Benefits**:

- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- Day shift
- Every weekend
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Saint Ives

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