Advisor

5 months ago


Saint Ives, United Kingdom Red Recruitment Full time

Red Recruitment is recruiting Advisors to join a company that provides heating solutions in St. Ives. This role will require you to provide excellent customer service and to provide feedback to improve the processes and systems. This position is temporary and contains an hourly rate of £10.56 alongside many benefits including a subsided gym membership and free onsite parking.

**Benefits and Package for an Advisor**:

- ** Salary**:£10.56 per hour
- ** Hours**:Monday - Friday, hours between 8am - 5.30pm
- Occasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am - 1pm and a bank holiday
- ** Contract Type**:Temporary
- ** Location**:St. Ives
- Free onsite parking

**Key Responsibilities of an Advisor**:

- Handling all customer contacts at various touch points throughout their journey
- Focusing on process optimisation and meeting KPI's as requested
- Identifying and leveraging opportunities to upsell and cross-sell (no cold calling)
- Working closely with a number of business functions to enable fast and efficient resolutions for customers

**Key Skills and Experience of an Advisor**:

- Excellent communication skills including written and verbal
- IT competent and the ability to type quickly and accurately is required
- Ability to multitask with a dynamic and flexible approach
- Experience working in a customer contact centre is advantageous
- A proven track record of delivering to target in a Customer Service and/or sales environment

Red Recruitment (Business)


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