Customer Service Representative
7 months ago
The talent and passion of our team is critical to our success as a company, we bring together a dynamic team and provide a foundation for individuals to build a professional career from the start.
We provide a cutting-edge fleet management service using innovative technology allowing our customers to transform efficiency, productivity and costs in a matter of clicks.
**Role**:
**Responsibilities**:
- Managing incoming calls and customer service inquiries
- Develop an understanding of clients’ needs and how to respond effectively to concerns raised
- Interact effectively with customers when dealing with queries or technical enquiries and establish key relationships to maximise the value of the clients' account
- Undertake key activities by responding to enquiries, supporting roles above in preparing for client meetings and completing appropriate documentation to support developing the business
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep accurate records of customer interactions, process customer accounts and file documents
- Support delivery of implementation of new customers
- Processing orders and arranging installs and stock dispatch
- Develop an understanding of company products
- Assist other areas of the business as and when required
**Expectations/Requirements**:
- Ideally had exposure to CRM systems
- Ability to work in a team and independently
- Ability to remain calm under pressure
- Friendly and tactful personality
- Open-minded and can-do attitude
- Able to handle and deal with complaints and difficult situations
- Bilingual (English & Spanish) beneficial but not a requirement
- Attention to detail
**Salary**: £17,000.00-£25,000.00 per year
**Benefits**:
- Company events
Schedule:
- Monday to Friday
Ability to commute/relocate:
- St. Ives: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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