Customer Solutions Specialist
7 months ago
Linx is seeking a **Customer Solutions Specialist **to deliver support to our worldwide distribution partners to help them resolve remote communications issues with Linx coding and marking equipment installed at their customer sites.
This is a full-time role to be based in St Ives, Cambridgeshire UK.
**About Us**
Linx Printing Technologies was formed in 1987 and has earned a reputation as a manufacturer of thoughtfully designed and well-engineered products. The company has consistently invested a high percentage of turnover in research and development and is one of the industry’s top research spenders in relation to turnover.
We invest in our associates’ professional development. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning.
**Your challenge**
We are currently recruiting for a Customer Solutions Specialist to join a leading global manufacturing company in the St Ives area. The role is responsible for providing advanced customer solutions support to our distribution partners.
**As a Customer Solutions Specialist at Linx, you will**:
- Review, test and respond to our customers and partners remote communications issues
- Mentor and develop the Technical Support Team to help them resolve basic remote communications issues
- When required, visit global distributors and customers to provide service support, assist with on-site problem resolution and technical issues
- Build successful relationships and partnerships within our distributor network
- Develop technical knowledge to become a Product Specialist
- Basic Data Base knowledge (Access, SQL) and ability to connect / link DB over ODBC
- Understanding of binary signal inputs/outputs for Parallel I/O control
- Various network languages and communications protocols (examples: RCI/TCP/IP/Ladder logic/RS232/ethernet)
- Experience working with Network analysis tools: i.e. Wireshark
- Customer-focused individual, who is open and responsive to customers’ needs
**Your Education and/or Background Experience should include**:
- Knowledge of the coding and marking industry is advantageous, but not essential
- Relevant education - BTEC in Information Technology
- Experience working in a software communications role
- Experience working in a customer solutions role
**Our offer**
We offer an entrepreneurial environment that is team-centred, customer-driven, quality-focused and growth-oriented. Working at Linx gives you access to a robust career development process and challenging “stretch” opportunities.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
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