Lead Customer Services

1 month ago


Swindon, United Kingdom Thermo Fisher Scientific Full time

Patheon UK is looking to recruit an experienced Customer Services Administrator to join the busy and growing team.

Based in Swindon, the varied role is ideally suited to an experienced multi-tasker with excellent attention to detail and communication skills (both oral and written).

Advanced numeracy skills are a must, as revenue reconciliations are required to be completed on a weekly and monthly basis, and support is provided for financial audits.

In addition to traditional order management, the role follows transactions from purchase order generation to client invoicing and Accounts Receivable support to resolve any open issues.

A true hybrid role between Finance and Customer Services.
- Coordination of documentation, to create, issue and manage Sales and Purchase Orders
- Interpretation of client contracts to ensure correct Sales Order set up; reviewing customer PO accuracy, demand forecasting, customer contract conditions, special VAT handling requirements, shipping terms etc.
- Checking and approving invoicing prior to processing and providing support for financial audits.
- Completion of weekly and monthly revenue reconciliations, as well as involvement in the budgeting and forecasting processes.
- Reviewing and resolving invoice queries and anomalies to support Accounts Receivable cash collections.
- SAP Master Data Management (materials, pricing)

**_Qualifications/Experience:_**
- Extremely well organised with excellent attention to detail
- Excellent written and numeracy skills
- Able to work independently with an ability to prioritise multiple tasks
- Proficient in English language (both oral and written).
- Good inter-personnel and communication skills (both oral and written)
- Capable of working across geographical demographics and cultures
- Very good knowledge of Microsoft suite (in particular Excel)

**_ Desirables:_**
- Working knowledge of SAP



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