Customer Service Specialist

1 month ago


Swindon, Swindon, United Kingdom OutsideClinic Full time

We are OutsideClinic, the UK's leading specialist provider of eye and hearing healthcare at home. Our mission is to improve the health, wellbeing, and happiness of older people by providing clinically excellent services.

As a Customer Service Specialist, you will be critical in delivering exceptional customer service to our customers. Key responsibilities include:

  1. Taking ownership of and resolving all enquiries within the customer's first contact.
  2. Triaging issues with the customer on the phone and offering suitable remedial actions.
  3. Arranging and confirming appointments for customers to meet their needs.
  4. Contacting customers to assess their satisfaction with our services and offering further assistance if necessary.

The role requires strong communication skills, a positive attitude, and adaptability to the needs of our customers. You should also be competent in using IT applications such as CRM/customer information systems and Microsoft systems.

Estimated salary: £11.44 per hour



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