Service Relations Specialist

2 weeks ago


Swindon, Swindon, United Kingdom Institute of the Motor Industry. limited Full time
Job Summary

We are seeking a highly skilled Service Relations Specialist to join our team at the Institute of the Motor Industry. limited.

This role involves building strong relationships with customers, delivering exceptional service experiences, and driving business growth through effective customer engagement.

  • Developing and implementing strategies to enhance customer satisfaction and loyalty
  • Communicating effectively with customers, responding to queries and concerns in a timely manner
  • Coordinating car check-ups and service appointments to meet customer expectations
  • Providing expert advice on warranty protection and value-added services
  • Estimating repair costs and times, offering transparent and accurate information to customers
  • Resolving concerns when suggesting repairs and keeping customers informed on progress or additional works needed
  • Preparing and explaining invoices, taking payments, and ensuring seamless payment processing

A competitive salary of £30,000 - £40,000 per annum is offered, along with benefits including a company car scheme, pension contribution, and annual holiday entitlement.

A full valid UK driving licence is required for this role, and applicants must have excellent communication and interpersonal skills to succeed in this position.



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