Technical Field Service Specialist

4 weeks ago


Swindon, Swindon, United Kingdom Epredia Full time
Job Summary:

We are seeking a skilled Technical Field Service Specialist to join our team at Epredia. As a key member of our national service team, you will provide world-class onsite service support to our customers, including installation, repair, preventive maintenance, and field change orders.

Key Responsibilities:

  1. Provide exceptional service support to customers, ensuring timely and efficient resolution of technical issues.
  2. Collaborate with Service Administrators and Level 2 Support to schedule customer visits and manage service contracts.
  3. Adhere to key performance indicators (KPIs) and maintain tools and vehicle assigned in accordance with the maintenance schedule.
  4. Engage with internal stakeholders, including Technical Support, Manufacturing, Quality, and Sales Teams, to provide feedback and escalate technical issues as necessary.
  5. Actively promote Epredia's offerings and available products/service contracts.

Requirements:

  1. Professional background/qualification in Electronics/Engineering or related subjects.
  2. Minimum 3-5 years' field experience servicing analytical equipment or equivalent applications specialist experience.
  3. Clean Driving License.
  4. Understanding of TCP/IP Networks.
  5. Excellent interpersonal and customer service skills.
  6. Very good English skills, both verbal and written.

About Epredia:

We are a company that values collaboration, growth mindset, and customer service. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, leveraging our unique perspectives to scale our impact and growth.



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