Customer Service Specialist

1 day ago


Swindon, Swindon, United Kingdom William Hill PLC Full time
About the Role

We are seeking a Customer Service Specialist to join our retail team at William Hill PLC. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience when visiting our shops.

As a Customer Service Specialist, you will be the face of our brand and will be expected to provide a friendly and welcoming environment for our customers. You will be responsible for processing bets, assisting with customer queries, and helping customers to understand how to use our betting terminals.

In addition to your customer-facing role, you will also be responsible for building relationships with our customers and providing excellent customer service. This will involve championing safer gambling practices and supporting managers with shop displays and opening/closing activities as required.

The ideal candidate will have strong interpersonal and empathy skills, with the ability to engage with customers from all walks of life. You will be able to work independently and as part of a team, and will be comfortable working in a fast-paced environment.

Salary: £20,000 - £25,000 per annum



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