Service Management Specialist

2 days ago


Swindon, Swindon, United Kingdom Edenred Full time

About the Role

As a Service Management Specialist, you will play a key role in delivering exceptional IT support services to our clients. You will be responsible for building, managing, and owning the problem management process, identifying and classifying problems, and implementing effective solutions.

The ideal candidate will have experience in client relationship management, business case development, and team leadership. A degree in computer science or a related field is preferred.

Key responsibilities include:

  • Developing and implementing problem management processes and procedures
  • Collaborating with internal teams to ensure seamless service delivery
  • Maintaining accurate records of incidents and problems
  • Analyzing operational data to identify trends and areas for improvement
  • Providing coaching and mentoring to team members

Our competitive salary and benefits package reflects the importance we place on attracting and retaining top talent. We offer a range of benefits, including a comprehensive health insurance plan, retirement savings program, and generous paid time off.

Salary Estimate: £55,000 - £65,000 per annum



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